Author Topic: Schedule sync not working properly  (Read 2806 times)

saurabh4582

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Schedule sync not working properly
« on: August 06, 2016, 06:18:08 pm »
The schedule sync on my Aquamail app on android not working properly, I set to sync messages every 5 min, but it just won't work, can someone advise or face any similar issue

StR

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Re: Schedule sync not working properly
« Reply #1 on: August 07, 2016, 02:58:53 am »
You didn't write much about your situation.

Who is your provider? Is it Hotmail/outlook  by any chance?
What is your Android version? (If it is N or M, look into FAQ for battery optimization question.
What is you phone? If it is Huawei, you have a similar solution as above: whitelist Aquamail to avoid ANY battery optimization for this app.
Do you have any other client apps/ devices (desktop?)  accessing the same mail at the same time (via POP3)?

Kostya Vasilyev

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Re: Schedule sync not working properly
« Reply #2 on: August 07, 2016, 07:04:43 pm »
Also can interfere:

- Memory optimizer apps like Clean Master

- Battery optimizer apps, may be built into the phone (Xiaomoi, Huawei, please see the FAQ)

Does the app check mail at all, just not every 5 minutes, but more like every 15? Android version 6?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/