Author Topic: Outlook web mail only partial sync  (Read 2545 times)

kochusan

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Outlook web mail only partial sync
« on: June 20, 2016, 05:17:22 pm »
Hello, maybe someone can help with this.  I have been using AquaMail for a few years to access Outlook.com webmail.  Thus far, it has worked flawlessly.  With this last update 1.6.2.5 the sync seems erratic with the server.  It seems I can receive the last 10 days of email without a problem then the next email is Jan 2015!  There is a gap in the displayed email for the last 18 months with exception of the last 10 days.  The sync works ok with gmail, Yahoo and a corporate IMAP server - only Outlook.com is the problem.  Uninstalled, cleared cache and reinstalled the program - same thing everything works ok except for Outlook.  From a desktop or mobile browser, everything works OK and all the emails show up.  Any ideas?  Using a Samsung Note4 on Verizon.

Thanks!

kochusan

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Re: Outlook web mail only partial sync
« Reply #1 on: June 20, 2016, 06:30:40 pm »
Thank you for the reply!  I tried installing the 1.6.1.5 apk - worked OK but now I can't log on to gmail or outlook "Incoming server login error: Please grant permission to access email in the account"

I tried this but each time it take me to the gmail authenticator - which works but then receive error message login to outlook not gmail.  Hmm, what am I doing wrong here.  Thanks

Kostya Vasilyev

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Re: Outlook web mail only partial sync
« Reply #2 on: June 21, 2016, 11:41:00 pm »
A known issue that seems to come up pretty often in @hotmail / @outlook accounts.

I guess it's their ongoing "migration to new servers".

Please try this:

- Long press the account -> options and folders -> account options.

- Change the "messages to sync" setting from a number based value ("25 messages" etc.) to a date range based value ("last 7 days", etc.)

- Back out and refresh the account
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/