Author Topic: Deleted emails keep reloading  (Read 5630 times)

MikeSp

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Deleted emails keep reloading
« on: June 10, 2016, 09:57:44 am »
I have Uninstalled and reinstalled aqua mail and am using a Comcast POP3 account.  I have the setting for NOT deleting messages from the server since I may wish to retrieve some.

A couple of weeks ago,  deleted messages started reloading back onto my S7 phone (does not happen on my Android tablet which does not use aqua mail nor did it happen on this phone when I uninstalled aqua mail and set up the OEM email client) .

How can I prevent deleted emails from reloading?
« Last Edit: June 10, 2016, 10:00:48 am by MikeSp »

Kostya Vasilyev

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Re: Deleted emails keep reloading
« Reply #1 on: June 10, 2016, 01:17:58 pm »
And one more thing: do they re-appear on next refresh -- or later, say next morning?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MikeSp

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Re: Deleted emails keep reloading
« Reply #2 on: June 10, 2016, 04:54:29 pm »
Starts  bringing in additional deleted emails immediately  and more at refresh - maybe I should switch to an inappropriate account if that does not delete them off of the Comcast server - I read some emails on my phone but expect to bring them in from the Comcast server when I wake up my desktop computer

Kostya Vasilyev

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Re: Deleted emails keep reloading
« Reply #3 on: June 10, 2016, 10:00:59 pm »
@MikeSp:

Can you please confirm that you're using "hide in the app, keep on the server"?

( above by @Paris Geek )

A screenshot like that would be perfect: long press the account -> options and folders -> account options.

And while you're at the "options and folders" step, please let me know if there is an item labeled "IMAP Options" or "POP3 Options".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MikeSp

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Re: Deleted emails keep reloading
« Reply #4 on: June 11, 2016, 06:00:59 am »
I switched to the Comcast iMAP  server and made sure that in the setup that no emails were deleted from the server.   So far,  all is well  and this thread can be closed.

THANKS

sendanowl

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Re: Deleted emails keep reloading
« Reply #5 on: June 15, 2016, 03:44:32 am »
I have this same problem.  I have the Samsung Note 5 and when I delete an email, either after reading it or swiping, when I refresh all the deleted emails come right back.  I've enabled logging but I cannot seem to find the log on my phone.  Anyhow, this behavior began today.

StR

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Re: Deleted emails keep reloading
« Reply #6 on: June 15, 2016, 03:57:33 am »
I have this same problem.  I have the Samsung Note 5 and when I delete an email, either after reading it or swiping, when I refresh all the deleted emails come right back.  I've enabled logging but I cannot seem to find the log on my phone.  Anyhow, this behavior began today.

In Kostya's signature (see above), follow the first link , and you'll find how to get the log file.

Kostya Vasilyev

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Re: Deleted emails keep reloading
« Reply #7 on: June 15, 2016, 06:45:22 pm »
@skippystarr

The mail account in your profile? That's IMAP (by default).

Are you deleting messages by "move to deleted" (the trash can icon)?

And they come back after you check mail in the account?

Please check / fix the mapping of the app's "special" folders to server folders:

- Long press the account
- Options and folders
- Folders

Let it refresh

- Find the Sent folder (the name varies by mail provider, may be "Sent Items", "Sent Messages), choose "Sync with [ Sent ]".
- Repeat for Deleted and Drafts
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/