Author Topic: Email setup not working on s7 edge  (Read 3679 times)

Bthunter

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Email setup not working on s7 edge
« on: May 13, 2016, 08:45:05 am »
I have been using aqua mail on my note 3 and 4..
Love this mail system. Recently i had to get a new phone and i got a samsung galaxy s7 edge. I tried both manual and auto setup of my email and it will not recognize my email thru comcast. This has never been an issue before...any ideas on how i get this to work?

Bthunter

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Re: Email setup not working on s7 edge
« Reply #1 on: May 13, 2016, 09:24:01 am »
That was actually the first place i went..
Here is the error i get

Bthunter

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Re: Email setup not working on s7 edge
« Reply #2 on: May 13, 2016, 03:05:01 pm »
Still wont connect and gives me the same error. This worked fine as of last weekend on my note 4. There must be a setting blocking me somewhere.i have tried all 3 options for setting up an account.  My yahoo mail account worked fine.

Kostya Vasilyev

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Re: Email setup not working on s7 edge
« Reply #3 on: May 13, 2016, 11:32:38 pm »
The port number for imap.comcast.net should be 993, not 995.

Please tap Manual after entering your email and password and change.

Just checked where it comes from -- comes from the "preset" for Comcast "baked into" AquaMail, it has port 995 (used for POP3), forgot to change when updating from POP3 to IMAP. Will do so now. My apologies.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/