imap push not working

[lisadavies13]

hi
have set up push both in mailbox and in settings but not working... help please!

[mikeone]

How to enable IMAP Push:

1. at application level (general settings)

Menu -> Settings -> Mail, receiving -> scroll down and enable "IMAP Push"
> screenshot #1

2. at account level (account settings)
When setting up a new account, IMAP Push (if supported by the server) is enabled for the default incoming message folder, but is disabled for the account, giving you more control.
To enable IMAP Push, all you need to do is turn on “IMAP Push” for the account:

Long press an account -> Options and folders -> account options -> enable "IMAP Push"
> screenshot #2

3. at specific folder level
To enable or disable IMAP Push for a specific folder:

Long press an account -> Options and folders -> Folders - > scroll to a particular folder, and tap the settings icon (wheel) to the right of the folder’s name -> enable checkbox "Use IMAP Push"
> screenshot #3

You will find these (and many more) information on the FAQ page:
http://www.aqua-mail.com/?page_id=227
> just search on the page for "IMAP Push"

[Kostya Vasilyev]

Assuming no other changes had been made, #2 is the one thing that needs to be changed:

To enable IMAP Push, all you need to do is turn on “IMAP Push” for the account:

Long press an account -> Options and folders -> account options -> enable "IMAP Push"
> screenshot #2

[claudiotam]

I did all the three,  it still does not work. Using gmail email on android.

The 5 minutes periodic check works fine.

Interestingly, I also installed another IMAP client on the phone, and it also does not work.

[Kostya Vasilyev]

Re: Interestingly, I also installed another IMAP client on the phone, and it also does not work.

Your phone might be connected to a network which is too happy to close "idle" connections.

IDLE needs an ongoing connection to the server -- and I've seen some mobile providers which abort network connections after they've been idle for just a few seconds.

But if you do send the log, I will look at it.

[claudiotam]

Please send a debug logfile to the developer. The link is in my signature below.

Where do I send the logfile? Can I send it to the same email for crash reports kmansoft / at sign / gmail / dot-com ?

[mikeone]

Yes, you can send the log file to kmansoft / at sign / gmail / dot com
... as mentioned in the linked page
http://www.aqua-mail.com/?page_id=232

Creating a log if something doesn’t work right

In the application’s settings, open “Debug” section (at the bottom) and enable “Debug logging” there. Set “Log output location” to “File (log-AquaMail.txt)”. You will need to enable “Log raw data (include raw session data)” most of the time, if the issue is related to specific message(s) or account(s).

Once logging is enabled, please repeat whatever was causing the issue.

After having done this, please send the log file to kmansoft / at sign / gmail / dot com (and disable logging afterwards). The log file is called log-AquaMail.txt and is stored at the root of your device’s memory card or large built-in storage.

Attaching logs is easy: there is a menu item for this in the compose window (last one, “Diag: attach logs”), available while logging is still enabled.

The log does not contain your email account passwords.

😎

[claudiotam]

I found a fourth option called "send notification" which was in "off" state. Global config.
I turned it on, now it appears to work fine. Probably I turned it off accidentally.
[Edit]
Sometimes it works, sometimes it doesn't. It works if the email arrives 0-10 minutes after I close the app. After some minutes closed (in background state), the app no longer receives push notifications.
Phone huawei honor 6 plus, just restarted to factory default.

[Kostya Vasilyev]

There also turned out to be a system "battery optimization" screen --

-- which apparently can keep apps from "doing too much" in the background (the definition of "too much" is of course the device vendor's and is there idea to "make their Android better").

[claudiotam]

I went around phone settings, phone huawei honor 6 plus, and I found this list.
"settings" -> "power saving" -> "power info" -> "power intensive apps" -> "keep running after screen off".
It's a list of all apps, and for each app I can choose to turn "on" or "off". Some apps are already "on" (messenger, whatsapp, ...), others (almost all) are "off". AquaMail was in "off" state. I turned it "on".
[nofollow]
Now it seems working.

[Kostya Vasilyev]

Some apps are already "on" (messenger, whatsapp, ...), others (almost all) are "off". AquaMail was in "off" state.

Ah, so they have a predefined whitelist which includes Facebook and Whatsapp, but not AquaMail, why oh why???

[nica]

You didn't pay enough for this privilege?

[StR]

Ah, so they have a predefined whitelist which includes Facebook and Whatsapp, but not AquaMail, why oh why???

Because there is no VC backing Aquamail? 

[Holger1308]

Hello, I have a MI-Device (Xiaomi MI MAX mit MIUI . Aquamail do`snt bring Push-Messages and imap has no fuction. Any idea?? Sync is activated, Messages allowed, Backgroundactivity is enabled for aquamail pro. I have an GMX.DE - Acount. 

[StR]

Have you disabled battery saving In MUI own battery optimization?  That is known to block PUSH.