WorkMail

[arnobeck]

Hello,

I have an Exchange account from Amazon Web Services,  which is a new service "WorkMail".
But I can't add that account to AquaMail, I get an EWS connection error.
I've tried to add the server address manually but I still get some errors.

Could you help me fix this ?
It's my main email address and for this one I have to use another email client, it's sad,  I love AquaMail.

Thanks a lot for your help.

[mikeone]

Hello arnobeck,
Are you sure that the server supports something called EWS (Exchange Web Services) the network protocol used by AquaMail for exchange accounts?

PS:
EWS and ActiveSync are different ways to connect to Exchange... and AquaMail supports EWS but not ActiveSync.

[arnobeck]

Hello arnobeck,
Are you sure that the server supports something called EWS (Exchange Web Services) the network protocol used by AquaMail for exchange accounts?

Yes, and every other email client which support Exchange email accounts works with this new service.

[mikeone]

AquaMail is supporting EWS too 

PS:
EWS and ActiveSync are different ways to connect to Exchange... and AquaMail supports EWS but not ActiveSync.

What error message you will get when trying to setup your WorkMail account... a screenshot would be great.

[arnobeck]

Here is a screenshot.

[mikeone]

Thanks.

The error message says:

Error during account verification
Exchange mail server (EWS): Network error.
Please make sure the data is correct.

Please (double) check your account settings / login  data.

[Kostya Vasilyev]

Can you please contact Amazon and ask specifically about EWS (Exchange Web Services)?

So far what I'm seeing in their FAQ is:

Yes, Amazon WorkMail is compatible with most major mobile devices supporting the Microsoft Exchange ActiveSync protocol, including iPad, iPhone, Kindle Fire, Fire Phone, Android, Windows Phone, and BlackBerry 10.

And

Q: Can I use Amazon WorkMail with my existing POP3 or IMAP clients?

No, Amazon WorkMail currently does not offer support for POP3 or IMAP clients.

Maybe it's ActiveSync and only ActiveSync?

[arnobeck]

There are multiple server for this service with one with an uri like this : /EWS/Exchange.asmx
Then for me it is an EWS server, but even with manual config, I still get an error on AquaMail.

But if you need more info, I will try to ask AWS.

[mikeone]

There are multiple server for this service with one with an uri like this : /EWS/Exchange.asmx
Then for me it is an EWS server, but even with manual config, I still get an error on AquaMail.

But if you need more info, I will try to ask AWS.

@arnobeck:
Did you already check your account configuration:
Login data, Incoming / Outgoing server name, ports, Security type (SSL,...)?

> Menu > Add an account > enter your email address and password > press MANUAL

> on the next screen "New account: Incoming server" > check all settings carefully > press NEXT

> on the next screen "New account: Outgoing server" > check all settings carefully > press NEXT

> on the next screen "Almost done" > check/edit your name / account name > press "SAVE"

[arnobeck]

I'm stuck on the setup wizard, I don't succeed in adding the account, then I can't access those settings for this email account ...

[mikeone]

I'm stuck on the setup wizard, I don't succeed in adding the account, then I can't access those settings for this email account ...

If there is no possibility to get access to the manual setting screens with the setup wizard you could try to add your Gmail account at first.
Then add your WorkMail acoount as a "second account" in AquaMail by using the menu itam "Add an account" as described in my previous post:

http://www.aqua-mail.com/forum/index.php?topic=4278.msg23369#msg23369

 

[arnobeck]

I can access the manual setup widzard as a second account, but every way I try to setup my account I get some errors.

[mikeone]

I can access the manual setup widzard as a second account, but every way I try to setup my account I get some errors.

> but every way I try to setup my account I get some errors

Different error messages?  Which one?
... or the same error as mentioned in your previous screenshot?

[Kostya Vasilyev]

Please capture the issue in the app's debug log.

At this link: http://www.aqua-mail.com/?page_id=232

Under: "Creating a log if something doesn’t work right"

With the log enabled, try setting up the account until it fails, then send me the log.

As an alternative, feel free to create a test account for me and send details to kmansoft / gmail.

[arnobeck]

I've created a test account for you and sent you the details to gmail.

Please capture the issue in the app's debug log.

At this link: http://www.aqua-mail.com/?page_id=232 [nofollow]

Under: "Creating a log if something doesn’t work right"

With the log enabled, try setting up the account until it fails, then send me the log.

As an alternative, feel free to create a test account for me and send details to kmansoft / gmail.