Author Topic: Attachment directly from OneDrive - "Invalid or nonexistent attachment content"  (Read 8748 times)

Badger

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I am new to AquaMail so maybe this is a setting and not a bug.  But I can't seem to directly attach a file from Onedrive.  an error briefly flashes saying 'Invalid or nonexistent attachment content.... etc". 

Nexus 5
Android 6

Thanks,

Mike

Kostya Vasilyev

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I looked into it --

-- there must have been a change inside OneDrive app, it's failing there. Used to work before.

Restoring AquaMail's backup from OneDrive isn't possible anymore either, a different failure, but also inside OneDrive.

Not sure where / how to report this (or if they care).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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The current OneDrive version is 3.5.

I "uninstalled updates" on one phone which had OneDrive pre-installed, thus going back to version 2.9.7.

This one works fine, both for picking attachments and restoring AquaMail backup.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Sent a message to onedrive@microsoft.com

Let's see -- will it disappear into a black hole, will they write back saying "the issue has been passed to the development team", or perhaps "please be sure you've entered the right password"?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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OneDrive support responded:

Quote
Hi,

Thanks for your suggestion to improve OneDrive. We’ll add it to the list of ideas we’re considering. If you have a minute, please take a look at the OneDrive UserVoice and vote for your other favorite ideas:

http://onedrive.uservoice.com/forums/262982-onedrive/category/86088-ios

Thanks for using OneDrive, and helping to make it better!

Hi Kostya,

Thanks for contacting OneDrive. We'll add it to the list of ideas we're considering. If you have a minute, please take a look at the OneDrive UserVoice and vote for your other favorite ideas: http://onedrive.uservoice.com/forums/262982-onedrive.

Thanks for using OneDrive, and helping make it better!

OneDrive Team

And so:

1 - They took it as a "suggestion", not bug report

2 - What's with the link to iOS suggestions?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Badger

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thanks for looking into.  I had the same experience with "hit and miss" on onedrive attachments... like one out of 5 or 6 I tried.  Maybe the onedrive change has something to do with the major windows 10 update that just hit November 10th or 11th?

Badger

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Looks like ... download... and then attach.. will have to do for now.

rdelarie

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I have this problem with my tablet but not with my phone. One difference is that I use MS Word and other MS applications on my tablet. Not sure this has anything to do with this issue but thought I'd mention it just in case it does.
René

Kostya Vasilyev

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Feel free to post this at OneDrive suggestions forum -- for iOS (!!!!) -- link helpfully provided by MS support (above) :)

http://onedrive.uservoice.com/forums/262982-onedrive/category/86088-ios

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

amw65

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I am a newbie - have installed Aqua Mail today.

Fore me, one of the most important things are being able to save and attach files in a userfriendly way:
files should preferably be stored in a folder that I have created and can quickly be found back.
Also, screenshots should be displayed as thumbnails, so I can see what I am actually attaching.
So.. obviously this save/attach-thing was one of the first thing I tried.


Same issue here with OneDrive.

Note: I use outlook.com

steps that I took:
incoming mail with attachment
select attachment
select three-dots
share
select OneDrive
created a folder (say AquaMail Downloads)
save file there
created a new mail
selected the file as attachment

Error: Invalid or nonexistent attachment content://com.microsoft.skydrive.content.StorageAccessProvider/document/
content%3A%2F%2Fcom.microsoft.skydrive.content.metadata

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Now, I went on to do exactly the same with my Google Drive (I have both running)
Everything went fine there.

Guess, as a workaround, one should be using Google Drive then ...

Just my 2cents
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Kostya Vasilyev

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Another workaround:

When you tap "attach" in AquaMail, on Android 4.4+ you'll get the fancy "Unified Document Picker", a piece of Android which collects "files" from all "sources" (photos, recent, Drive, OneDrive, file managers, etc. -- in the side panel on the left).

There are two items labeled OneDrive there.

The top one, just below "Google Drive" is the one that fails.

Now below that in same "side panel" (navigation drawer), is another OneDrive icon, for me it's below Gallery.

If you tap that second (bottom) icon, it will launch the actual OneDrive app in its own separate window. And then if you choose your file there, then it'll work.

I just checked, it worked for me.

PS - I keep wanting to fix this, sorry haven't been able to yet...
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

amw65

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thanks for the below.

eh ... tap "attach"

where?

Looked at various options, but most likely the wrong ones...

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Kostya Vasilyev

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Oh my. That looks like the old document picking UI from before 4.4.

Sorry, my workaround is for what's been built into Android since 4.4, and it's the same even on Samsung's.

Please see this screenshot, first the overall UI is very different, and then the sidebar has the Box.com app twice, what I was referring to:

http://forums.androidcentral.com/google-nexus-4/342628-best-file-manage-nexus-4-a.html#post3311156

Seems like your device manufacturer decided to remove this part, or maybe a custom ROM... My apologies, what I posted above won't apply then.

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

amw65

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No problem.

I am using a Samsung Galaxy Tab S 10.5 tablet, with Android 5.02 on it.
No custom things.

I have considered to move ahead applying a different ROM but then again,
a) I need to have a guide to go thru the steps
b) a guaranteed working ROM
c) above all.. to know what the improvements are as they may be just minor and not worth taking the risk

Anyway, that's a totally off-topic.

Hope there will be solution one day.

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amw65

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Pls let me get back on this.

If cloudstorage (either OneDrive or GoogleDrive) doesn't work, for one reason or the other, would it then be possible to show -where- attachments are being saved and/or preferrably jump to that specific folder?
Right now I need to use a filebrowser to try and trace back the file.

Maybe add jump to folder to the three dots ?
Just an idea.

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