Author Topic: Email rereading  (Read 2787 times)

fredaunger

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Email rereading
« on: November 13, 2015, 11:42:12 am »
I have a problem with the software rereading my emails over and over again.(until I delete them on the server)
I have an account with Virginmedia who have just changed their software procedures. I have contacted Virginmedia and explained the problem and they say they have not changed the composition of the emails. Can  any one help with this
Fred Aunger

Kostya Vasilyev

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Re: Email rereading
« Reply #1 on: November 13, 2015, 11:49:40 pm »
I'm lost too. No idea what "rereading" is.

Repeat notifications about same unread messages?

Messages turning back unread after you've marked them as read?

....

Something else?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

fredaunger

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Re: Email rereading
« Reply #2 on: November 14, 2015, 03:08:11 pm »
Sorry not to be more explicit. Emails read from the server and appearing in aquamail are deleted by me but are reread from the survey each time a read is done. If I log to my email account with Virginmedia and delete the emails they do not appear in aqua mail. But any susequent emails will be presented over and over again by aquamail. How an I check that I am using IMAP, sorry still learning this email procedures
Fred Aunger

mikeone

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Re: Email rereading
« Reply #3 on: November 14, 2015, 05:38:45 pm »
To check if you're setting up your account as IMAP:
> got to app's main window (account list view) > long press on Account name > Account setup > MANUAL > in top of the next screen you will see the account type (e.g. IMAP) nothing to change in this screen neither in the following screens > NEXT > NEXT > SAVE

also in tscreen

Kostya Vasilyev

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Re: Email rereading
« Reply #4 on: November 14, 2015, 08:43:37 pm »
And please also do this:

Long press the account -> options and folders -> folders

Let the folder list refresh

Find the server side Deleted folder (may be called Trash, Deleted Items, Deleted Messages, or something else)

Tap this folder's name, choose "Sync with Deleted"

Now back out to the app's main window and try deleting again.

And one more thing: the app's "delete message" icon should be a "trash can", can you please confirm this for me?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

fredaunger

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Re: Email rereading
« Reply #5 on: November 17, 2015, 03:33:22 pm »
Sorry for the problem  I raised Everything is now normal and I have not changed anything. Virginmedia had a bit of a melt down in their email service . Since it has been reset all the problems I had have gone!
Again sorry for any misunderstanding I may have caused
Fred Aunger