Author Topic: Common issues  (Read 11622 times)

Kostya Vasilyev

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Common issues
« on: November 13, 2012, 10:39:28 pm »
Crashes

Crashes are automatically recorded in a crash log, called log-AquaMail-crash.txt and located at the root of your device’s memory card.

Please send it as an attachment to kmansoft / at sign / gmail / dot-com.

This file does no contain any logins or passwords.

Licensing issues

If the app is unable to verify its license, please contact me directly at kmansoft / at sign / gmail / dot com to get a priority response.

Occasionally the unlocker reports "Error communicating with Android Market licensing server". This is a bug on Google's side, is known affect other apps, but is going unfixed since about April/May 2012.

I do have a workaround for this one, please contact me at the email above.
« Last Edit: August 08, 2014, 03:37:02 pm by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/