Author Topic: QQ mail (Tencent) client setting  (Read 41182 times)

PatPat2016

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QQ mail (Tencent) client setting
« on: September 06, 2015, 02:34:43 pm »
Spent a few hours research on this, lot of Chinese translation..
I have tried all the variation on configuration (i think..) based on information i found.
pop.qq.com
smtp. qq. com

pop.exmail.qq.com
smtp.exmail.qq.com

hwpop.exmail.qq.com
hwsmtp.exmail.qq.com.  overseas settings?

same variations with IMAP
ex.qq.com  exchange

port variation 995,993
465,587

user name is email address
and password, checked by signing into web mail.

In the web client all options for using IMAP, POP, Exchange are ticked and set.

Use SSL strict, tried others.

So what am I missing?


i have 5 other emails working great, hotmail, live, gmail
Best app i have used on Android by far.



You only to ask..

PatPat2016

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Re: QQ mail (Tencent) client setting
« Reply #1 on: September 06, 2015, 04:06:25 pm »
just download the QQ mail client to my phone and that send and received ok. so can't be blocking ports.
You only to ask..

Kostya Vasilyev

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Re: QQ mail (Tencent) client setting
« Reply #2 on: September 06, 2015, 04:13:18 pm »
Telepathy not being one of my strengths... Any chance to post the actual error message(s) you're getting in AquaMail?

A debug log (see my signature below) would be even better.

I am able to connect to these from my home computer (using openssl):

imap.qq.com + SSL + 993
smtp.qq.com + SSL + 465

And these too:

imap.exmail.qq.com + SSL + 993
smtp.exmail.qq.com + SSL + 465

Looking at their SSL certs, you may need to use "SSL (accept any)" not "SSL (strict)" (I'm not sure, but it won't hurt, and will rule out one possible cause)

If you're getting login errors, try using just the "leaf" of your email as the login (AquaMail defaults to using "user@domain", so just remove the "@domain" parts in the incoming and outgoing server logins).
« Last Edit: September 06, 2015, 04:15:16 pm by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

PatPat2016

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Re: QQ mail (Tencent) client setting
« Reply #3 on: September 07, 2015, 02:52:16 pm »
Sent the log, thanks.
You only to ask..

PatPat2016

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Re: QQ mail (Tencent) client setting
« Reply #4 on: September 07, 2015, 11:19:30 pm »
Problem solved.Passwords issue.
Although i could log into the QQ software on PC and Android with my default password it seems the email had actually got its own independent password for extra security measures, no idea what that was because account was set up years ago and its near impossible to retrieve with all the security levels the Chinese run on there security center.
But i found a place where you could change the password in the QQ web mail interface.
Just had to enter my new password twice, which i used the orginal password i have always used.
Set the account up in Aqua mail,  default settings it offers you and bingo!
Works perfectly.
Thanks for finding that chinese lline in the log file, the translation pointed me in the right direction.
Great mail program, best i have ever used, too much trash out there and well worth the Pro key.
Pat out.
😍
You only to ask..

Kostya Vasilyev

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Re: QQ mail (Tencent) client setting
« Reply #5 on: September 07, 2015, 11:23:56 pm »
Glad to hear it, thanks.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Laurence02

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Re: QQ mail (Tencent) client setting
« Reply #6 on: September 17, 2015, 07:52:05 am »
Got the same issue, haven't got individual password activated in settings.
Please, where do I change my password?

mikeone

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Re: QQ mail (Tencent) client setting
« Reply #7 on: September 17, 2015, 09:11:02 am »
Got the same issue, haven't got individual password activated in settings.
Please, where do I change my password?
You can change your password in the account settings:
> go to App's main window (account list view) > long press on Account name > Account setup

PatPat2016

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Re: QQ mail (Tencent) client setting
« Reply #8 on: September 17, 2015, 11:27:45 am »
In QQ web mail.
You only to ask..

mikeone

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Re: QQ mail (Tencent) client setting
« Reply #9 on: September 17, 2015, 03:34:02 pm »
Sorry, but this is nothing where AquaMail could be of help...

I recommend to ask the helpteam from QQ as your web mail provider.

PatPat2016

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Re: QQ mail (Tencent) client setting
« Reply #10 on: September 17, 2015, 03:42:50 pm »
I just showed how it's done.
And it's relevant here because that only needs doing when you using third party email clients  which this is.
Also QQ support is mainly in Chinese so is a nightmare to navigat.
Also you just posted how its done in Gmail.
Not Aqua mail..
So people supporting each other is the way to go.
No idea why you would come back with that after the answer posted..
You only to ask..

mikeone

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Re: QQ mail (Tencent) client setting
« Reply #11 on: September 17, 2015, 04:06:48 pm »
I just showed how it's done.
And it's relevant here because that only needs doing when you using third party email clients  which this is.
Also QQ support is mainly in Chinese so is a nightmare to navigat.
Also you just posted how its done in Gmail.
Not Aqua mail..
So people supporting each other is the way to go.
No idea why you would come back with that after the answer posted..
Aah, okay. I misunderstood your short post
Quote
In QQ web mail
.. thinking you have an issue how to change your password in QQ web mail.
Sorry for that.  8)

>... and now: Thanks for sharing the "how-to change your password on QQ web mail".

However, my previous post was showing how to set / change your log-in data in AquaMail, (account settings) not in Gmail:
Quote
> go to App's main window (account list view) > long press on Account name > Account setup
Even the screenshot is from AquaMail....
« Last Edit: September 17, 2015, 04:19:55 pm by mikeone »

Laurence02

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Re: QQ mail (Tencent) client setting
« Reply #12 on: September 19, 2015, 03:03:40 pm »
But I do not have independent password activated.
I would need phone verification activated for that, and I do not have it activated.
How?
(QQ Mail)

PatPat2016

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Re: QQ mail (Tencent) client setting
« Reply #13 on: September 19, 2015, 04:36:14 pm »
pm me on here to see if we can work it out together.

But I do not have independent password activated.
I would need phone verification activated for that, and I do not have it activated.
How?
(QQ Mail)
You only to ask..

mikeone

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Re: QQ mail (Tencent) client setting
« Reply #14 on: September 19, 2015, 05:00:25 pm »
But I do not have independent password activated.
I would need phone verification activated for that, and I do not have it activated.
How?
(QQ Mail)
You should find requested information in this blog:
http://blog.imqq.com/how-to-sign-up/
http://blog.imqq.com/how-to-change-password/

... or get in touch with QQ's customer service at:
qqinternational@qq.com or
qqimail@tencent.com

« Last Edit: September 19, 2015, 05:10:44 pm by mikeone »