Author Topic: imap folders disappear  (Read 3903 times)

andynz

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imap folders disappear
« on: August 27, 2015, 06:43:23 am »
I am a long time user or AquaPro using current version of 1.5.9.11.  I have 6 IMAP accounts of which 5 are gmail.  All working fine till today when Aqua seemed to have a crash of sorts. All my inboxs showed 0 mail so I restarted the phone and the in boxes repopulated but the sent draft etc folders did not show. I had to add these back in manually via "options folders" "folders".

Has this happened to anyone else? Wondering if I should delete the accounts and start again.

Also noticed Aqua mail compose is now going into new "sent" folder rather than gmail sent mail.
« Last Edit: August 27, 2015, 07:41:56 am by andynz »

andynz

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Re: imap folders disappear
« Reply #1 on: August 27, 2015, 07:44:20 am »
OK I tried deleting and reinstalling an account and that works OK and sent mail goes to gmail sent mail folder. So the accounts database seems to be corrupted in Aqua Pro. Is there an easy way to set back to standard or do I need to delete and reinstall all my email accounts.
Quite bizarre this happened out of the blue with no apparent cause.

Kostya Vasilyev

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Re: imap folders disappear
« Reply #2 on: August 27, 2015, 04:41:09 pm »
Yes, databases in Android apps can get corrupted...

Very rare, very unpleasant when it does happen, and the twist is:

The Android system code itself has logic to detect database corruption and delete them from underneath the application, since 2010.

I doubt they've put it there specifically for AquaMail.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

andynz

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Re: imap folders disappear
« Reply #3 on: August 27, 2015, 10:28:48 pm »
OK. Happens from time to time I guess. Delete and reinstall accounts fixed it and is pretty painless.