Author Topic: Treat Spam folder neither as Inbox nor as (definite) Spam  (Read 20591 times)

Nacos

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Treat Spam folder neither as Inbox nor as (definite) Spam
« on: November 25, 2012, 09:26:31 pm »
If treated as Inbox, then every single spam labelled message will be presented as new message (nobody wants that), on the other hand if treated as Spam, then the user gets no feedback regarding whether messages were actually populating the folder, how many of them and whether the labeling was correct or not.
The way this can be resolved is actually by showing the number of unread messages in the Spam folder, without treating them as Inbox. In other words, show the user that new, unread allegedly spammed-labeled messages are populating the Spam folders (by showing their actual number in bold letters: ex: 5/16 - meaning 5 unread of total 16 labelled as spam) and let the user the choice of opening the folder, verifying the validity of the applied filters and marking them as read or deleting them. When messages are wrongly labelled as spam, probably would also be a good idea to offer the possibility to tell Google/other provider that the respective message was not spam  - "not spam" would mark the respective e-mail address as a trusted one.

Thanks         
« Last Edit: November 25, 2012, 10:01:49 pm by Nacos »

Kostya Vasilyev

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Re: Treat Spam folder neither as Inbox nor as (definite) Spam
« Reply #1 on: November 26, 2012, 02:12:23 am »
The spam folder is already special in that it doesn't trigger notifications when there are unread messages there -- but they keep their unread states, if you open the folder, so it's easy to see which ones might be new.

For this special tratment to kick in, you've got to set up [Gmail]/Spam to sync as spam, not as incoming messages (in the account's options and folders).
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Nacos

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Re: Treat Spam folder neither as Inbox nor as (definite) Spam
« Reply #2 on: November 26, 2012, 07:15:57 am »
Well, thanks for the suggestion, however I knew about it and I have been using it for a while (actually I did try both ways - as Inbox and Spam) but I was hoping for a different one where the number of unread spam messages would be shown in the folder list, without having to actually open the Spam folder - this would merely be "pointing" towards the spam folders without actually interfering. As you know, spam comes in irregularity, so I was looking for a way for those new messages to really "poke" the user in the eye when they come - really raising a red flag, making the user go and check inside the Spam folder; otherwise, as it's currently set up, one may very well end up having tens of spam messages before going in and checking them - because truly NOTHING tells the user that there are messages inside the spam folder until the folder gets opened. K9 actually does just that. Thanks
« Last Edit: November 26, 2012, 06:20:34 pm by Nacos »

Kostya Vasilyev

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Re: Treat Spam folder neither as Inbox nor as (definite) Spam
« Reply #3 on: November 27, 2012, 12:40:35 am »
Ok, I see the use case, will think about it.

My concern is that if I start showing the unread count or Spam, it still shouldn't be counted towards the account's count in the main window... Which would be one of those things that totally make sense, and yet seem wrong at the first glance if one doesn't know the reason.

K-9 does what -- show the unread count in Spam folders, or does not?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

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Nacos

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Re: Treat Spam folder neither as Inbox nor as (definite) Spam
« Reply #4 on: November 27, 2012, 07:05:28 am »
Here are 2 screenshots of a Gmail account in K9, first one showing 1 unread mail in the Spam folder, the second one showing the same account after the spam message has been read. That's the idea and I believe they did a very good job highlighting/showing that.

On the other hand, if I understand it right from your reply, what I was trying to suggest was that the number of unread messages should clearly be corresponding to the Spam folder, in other words it should be shown (like in the screenshot) in front of the Spam folder only, not unified with Inbox, Global or somewhere else where it would definitely be creating a whole lot of confusion.
Anyway, as always, a picture is worth a thousand words, so here you are. Thanks.
« Last Edit: November 27, 2012, 07:43:04 am by Nacos »

Kostya Vasilyev

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Re: Treat Spam folder neither as Inbox nor as (definite) Spam
« Reply #5 on: November 28, 2012, 01:59:34 am »
Thanks for the screenshots, that's what I was expecting.

You're right, the spam folder's unread count should not be counted towards the total account unread count, so there will be an inconsistency in the account counter.

For example: Inbox (5) + WorkFolder (10) + Spam (5) = Account (15). Make sense, but seems wrong at the first glance.

Therefore, it should be an option (there are too few right now). I'll put this on my to-do.
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Nacos

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Re: Treat Spam folder neither as Inbox nor as (definite) Spam
« Reply #6 on: November 28, 2012, 02:03:03 am »
In all fairness, I really don't think that the total count has any relevance anyway - no, really, who cares how many emails are there in total? Maybe it would make some sense if it gets translate into MB, at least that number would give a reference on the account size. NOW, talking about individual folder message-count, well, that's the complete opposite story - and that's why I made that reference to K9 because I believe they did a great job showing the individual counts of the read/unread messages. 

Anyway, fair enough  8)

Thanks again for your SPECTACULAR support and excellent work! Don't become a stranger...or a corporation, you'll end up miserably...like Google.  ;)
« Last Edit: November 28, 2012, 05:46:41 am by Nacos »