« previous next »
Pages: [1]

Author Topic: Outgoing Message gets stuck and won't send  (Read 6516 times)

Zeldar

  • Newbie
  • *
  • Posts: 6
Outgoing Message gets stuck and won't send
« on: July 10, 2015, 03:30:45 am »
Recently, I have been experiencing a problem where a message that is a reply that has an attachment or MIME objects will not send and will get 'stuck' in my Drafts folder.  If I kill the AquaMail app, it does not fix the problem.  The only way to get my phone to send the message is to go in and out of Airplane mode or power off and back on.  I have had this happen many times over the past few weeks.  Please let me know what other information you need to diagnose the problem.  Thank you.
Logged

Zeldar

  • Newbie
  • *
  • Posts: 6
Re: Outgoing Message gets stuck and won't send
« Reply #1 on: July 10, 2015, 07:01:30 am »
LTE stands for Long Term Evolution.  It is the newest 4G cellular signal technology.  To answer your question, it is not a signal problem and it happens both on the cellular network regardless of signal strength and at home when I am on Wi-Fi.  Once this conditions occurs, it won't resolve no matter what my connection is.  I have to go offline and back online to resolve the issue.  I am running a Nexus 6 on TMobile in California, USA.
Logged

grumpy

  • Newbie
  • *
  • Posts: 31
Re: Outgoing Message gets stuck and won't send
« Reply #2 on: July 10, 2015, 07:55:00 am »
Same problem here. Only replies get stuck, original emails go fine
Logged

mikeone

  • Hero Member
  • *****
  • Posts: 2762
Re: Outgoing Message gets stuck and won't send
« Reply #3 on: July 10, 2015, 09:05:46 am »
Creating debug logs for in-depth diagnostics: http://www.aqua-mail.com/?page_id=232
Logged

Zeldar

  • Newbie
  • *
  • Posts: 6
Re: Outgoing Message gets stuck and won't send
« Reply #4 on: July 10, 2015, 08:30:10 pm »
I have confirmed the same.  If I reply or forward a message and attach an object, or if the forwarded message contains an object, then it gets stuck.  I will work on getting the latest build installed and then, if the problem still occurs, will generate a debug log.  Thanks for the assistance.
Logged

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Outgoing Message gets stuck and won't send
« Reply #5 on: July 10, 2015, 09:38:44 pm »
Yes, a debug log would be nice
Logged
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Zeldar

  • Newbie
  • *
  • Posts: 6
Re: Outgoing Message gets stuck and won't send
« Reply #6 on: July 10, 2015, 10:45:54 pm »
I enabled debugging and tried to duplicate the problem three times.  It has not happened with debug turned on.  I'll turn on debug before I forward or reply to anything with an attachment to see if I can capture a log of it, but no luck so far.
Logged

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Outgoing Message gets stuck and won't send
« Reply #7 on: July 10, 2015, 10:57:41 pm »
Thank you.
Logged
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Zeldar

  • Newbie
  • *
  • Posts: 6
Re: Outgoing Message gets stuck and won't send
« Reply #8 on: September 11, 2015, 09:05:40 am »
This problem seems to be fixed.  I have not had it happen in a while.  I will repost to this thread if it happens again in the future.  Thank you.
Logged

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Outgoing Message gets stuck and won't send
« Reply #9 on: September 16, 2015, 10:29:58 pm »
Wasn't @seznam.cz, was it?

Something was going on with sending at that mail provider since early September...
Logged
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Zeldar

  • Newbie
  • *
  • Posts: 6
Re: Outgoing Message gets stuck and won't send
« Reply #10 on: September 16, 2015, 11:30:46 pm »
No.  My provider is gmail.

Thanks.
Logged
Pages: [1]
« previous next »