Author Topic: Link to the FAQ from the Forums page  (Read 3352 times)

StR

  • Hero Member
  • *****
  • Posts: 1558
Link to the FAQ from the Forums page
« on: October 28, 2015, 09:34:14 pm »
Kostya,

I have a thought that has been sitting in my head for quite some time. (It is activated every time I am looking up the FAQ while answering a question in these forums).
Them main forums page does not have a link to the FAQ
http://www.aqua-mail.com/forum/index.php
Nor do the individual forums. (And that's where you get after you post a message).
I know, it can be found from http://www.aqua-mail.com/ - but it is not the fact that people necessarily remember to go there...

I think it might be useful to have a link to the FAQ at the top or bottom of the main forums (index) page, as well as individual forums' pages.

mikeone

  • Hero Member
  • *****
  • Posts: 2762
Re: Link to the FAQ from the Forums page
« Reply #1 on: October 28, 2015, 11:08:41 pm »
I agree with StR"s thoughts. 

My suggestion is to copy Kostya's whole signature "elsewhere" at the forum:

Creating debug logs for in-depth diagnostics: http://www.aqua-mail.com/?page_id=232

Zee offishial FAQ: http://www.aqua-mail.com/?page_id=227

Лог-файлы для диагностики: http://www.aqua-mail.com/?page_id=121

Вопросы и ответы: http://www.aqua-mail.com/?page_id=102
« Last Edit: October 28, 2015, 11:10:29 pm by mikeone »

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Link to the FAQ from the Forums page
« Reply #2 on: October 29, 2015, 01:35:04 am »
Nice suggestion but I'm just not sure where to put it, and how (I'm not really familiar with the forum's software)...

And then, ok, let's assume that a lot of people jump into the forum directly from Google web search (bypassing the web site with a prominent FAQ section).

But it's not like messages written by me a hard to see -- and then the FAQ and "debug log" links are right there.

And still some people miss them.

I guess attention can be selective, it's entirely possible to miss something that's right there in front of you.

So with this in mind, would a separate link really work any better?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

mikeone

  • Hero Member
  • *****
  • Posts: 2762
Re: Link to the FAQ from the Forums page
« Reply #3 on: October 29, 2015, 01:55:22 am »
Quote
And still some people miss them.

I guess attention can be selective, it's entirely possible to miss something that's right there in front of you.

That's really true. We can see it (almost) everytime when you are asking for a debug log: "hey, how to create a log file and where I have to send it?" Although the link is right below your post in the signature...  8) 8)

StR

  • Hero Member
  • *****
  • Posts: 1558
Re: Link to the FAQ from the Forums page
« Reply #4 on: October 29, 2015, 02:03:26 am »
I cannot speak for everybody, but I tend to filter out signatures and ads at various forums. (At many (most?) forums signatures have totally useless things.)

I remember that there is information on how to create the log in your signature, because you repeat it so often. But even though I've seen zee "Zee FAQ", I had forgotten about it.

Yet another point is that most forums typically have FAQ 's pinned at the top of the forum. So, some people are "conditioned " to look there.