Author Topic: No Application Found/Attachments wont open  (Read 15039 times)

Kostya Vasilyev

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Re: No Application Found/Attachments wont open
« Reply #15 on: June 17, 2015, 10:10:01 pm »
Have you tried deleting these files:

<large internal storage> -> Android -> data -> org.kman.AquaMail -> files -> parts

and rebooting the phone?

Also are other types of attachments still fine, say, images?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #16 on: June 18, 2015, 06:53:38 pm »
Yes, I deleted those and rebooted.  Pictures open and send fine, it's just pdf's

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #17 on: June 19, 2015, 02:49:16 am »
I have installed three different ones, all to no avail.  i was able to open a pdf, but when i email it, it becomes corrupted.  See attached photo


Kostya Vasilyev

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Re: No Application Found/Attachments wont open
« Reply #18 on: June 21, 2015, 12:41:27 am »
I'm kind of at a loss too... And don't understand why it would only happen to PDFs and not other attachment types...
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #19 on: June 23, 2015, 10:30:58 pm »
Bummer, I've tried three other PDF viewers.  It works when I use the standard email that comes with droid. 

Kostya Vasilyev

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Re: No Application Found/Attachments wont open
« Reply #20 on: June 24, 2015, 11:33:09 pm »
Ok, so let's summarize.

After a fresh install of AquaMail:

- no trouble at all with any attachments -- PDFs, images, whatever

After some time passes

- PDF's apparently download corrupted: you can't view them, and if you forward, they come across as corrupted too

- Other attachment types continue to work fine?

- If so, does that include images? Other attachment types (have you tried)?

Is the above correct?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #21 on: June 26, 2015, 06:16:50 pm »
Correct
PDF's do not work along with some images. Word docs seem to open with the WPS Office app. 

Here is a recent situation, I had a JPEG that was sent to me that I needed to forward.  I sent it to two people in my organization via my phone/aquamail, neither of them could open it.  I went on the company webmail via my phone and sent it from there, and they were able to open it. 

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #22 on: June 26, 2015, 06:38:39 pm »
Ok, Paris Geek is on to something.
 
I sent myself a company PDF to my personal email.  It opened with no issues on my phone/aquamail.  i resent the same email to my work address, and it would not open on my phone/aquamail, but it did open on my desktop. 

Kostya Vasilyev

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Re: No Application Found/Attachments wont open
« Reply #23 on: June 28, 2015, 10:16:22 pm »
Actually, in the light of this:

>> I sent myself a company PDF to my personal email.  It opened with no issues on my phone/aquamail.
>> i resent the same email to my work address, and it would not open on my phone/aquamail, but it did open on my desktop.

I would ask for a different test.

1 - Enable debug logging with "raw data".

2 - Send yourself a PDF from web mail or desktop (to keep Aqua's log less cluttered).

3 - Check mail in first account (just the account, or the folder would be even better, to reduce the clutter), wait for test message to show, click the attachment so it downloads too.

4 - Same with the second account.

I think we're going to find that it's a server bug (specific to IMAP, and how AquaMail fetches attachments separately from message text -- as opposed to fetching complete message and breaking it into text + attachments in the app, like K9 Mail does...)
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #24 on: July 08, 2015, 12:24:14 am »
Thanks for your help. 
My company implemented a MDM on all cell phones.  Citrix Worx.  Its a great program for company emails and it doesn't corrupt the pdfs. 

I am keeping aquamail for my personal email, since you cant use personal email on Citrix.  Nevertheless, all is ok. 

I do have a question.  How come I don't have a deleted folder for my personal email address.  I only have draft and sent

Kostya Vasilyev

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Re: No Application Found/Attachments wont open
« Reply #25 on: July 08, 2015, 01:34:44 am »
>> How come I don't have a deleted folder for my personal email address

If it's a POP3 account, then the Deleted folder is there, but only shown when there is something in it.

If it's an IMAP account, long press it in the account list -> options and folders -> folders, find the server side Deleted, tap it, choose "Sync with [ Deleted ]".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #26 on: July 08, 2015, 09:49:55 pm »
I believe its POP3 because the IMAP instructions don't jive.  I still don't see the deleted folder.  I delete from inbox or sent, and there is no deleted folder

Kostya Vasilyev

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Re: No Application Found/Attachments wont open
« Reply #27 on: July 10, 2015, 09:52:50 pm »
>> I delete from inbox or sent

And how do you do that?

"Move to deleted" or "Delete immediately"?

Or maybe "hide"?

Only "Move to deleted" moves messages into Deleted (causing messages to show there), and it's the default, but I'm asking just in case.

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nodari4x

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Re: No Application Found/Attachments wont open
« Reply #28 on: July 14, 2015, 12:30:21 am »
OK, this is crazy.  I deleted my personal account, re-added it, and the deleted folder showed up.  If I delete an email, it goes into the deleted folder like it should.  i looked this morning, and now there is no deleted email folder...its gone!!

Kostya Vasilyev

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Re: No Application Found/Attachments wont open
« Reply #29 on: July 14, 2015, 01:02:08 am »
The account is POP3?

POP3 accounts only show the Deleted folder in the account list when there is something there.

If you'd emptied the folder (and it now has zero messages), it will be hidden until next time you move something there.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/