Author Topic: Mail showed cuted if clicked from widget  (Read 19626 times)

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #15 on: January 11, 2015, 12:09:22 pm »
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Bloody hell! :)

Trying to think of anything that would affect the GPU maybe.

Live wallpapers? Screen savers? Anything? That yours and your friend's phones have in common?

Nothing special. Phone is pure stock, stock wallpaper, stock settings, stock launcher, no root, really nothing special.

In fact, I'm cursed. I installed AquaMail on my wifes Nexus4, also all stock, imported my AquaMail settings and I managed to reproduce behavior also on her phone.
Pictures below.


knesz

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Re: Mail showed cuted if clicked from widget
« Reply #16 on: January 11, 2015, 12:23:16 pm »
Ok, new update:

I delete AquaMail on Nexus 4 (third phone) installed, manually added 2 accounts, created widget with Smart Folder and I reproduce behavior. There was no extra custom settings made in AquaMail, all default. That way we can eliminate that there is something with settings...

Screenshots:


knesz

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Re: Mail showed cuted if clicked from widget
« Reply #17 on: January 11, 2015, 12:37:03 pm »
Google Apps. Problem also persist on other imap servers.

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #18 on: January 11, 2015, 03:29:47 pm »
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I have both Nexus 4 and Nexus 5. Could you forward some of your messages to me, to test? Please check your inbox, I'm sending you my private email address.

In the meantime, I am unable to reproduce what you are describing - tested several accounts and several devices.
The only common feature among your friends and you is your geographical place: your wifi bandwidth, your local server, other limitations due to your anti-virus, to a common battery saver app you are using, etc.
Please: check by written all common things among your devices - and post them here. If your issue was common, I'm sure that  other users would have already reported it.
« Last Edit: Today at 01:51:29 pm by Paris Geek »
As mentioned before, all devices have stock Android 5.0.1, stock launcher, no antivirus software or anything similar. Also, I can reproduce issue on 3 different devices with default AquaMail settings. I get this behavior no matter, wether I open message from Smart Folder widget or just one account.
Yes, all devices are in the same region (G3 have English language), but I don't see how this could be the reason.


knesz

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Re: Mail showed cuted if clicked from widget
« Reply #19 on: January 11, 2015, 07:55:34 pm »
I tried to shoot a video with an old phone. I know it is bad lighting, but it can be seen messages not fully loaded.
I can do that all day with all messages larger than a screen and on all my devices.

https://www.youtube.com/watch?v=M3PNiZ-Wy9Y [nofollow]

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #20 on: January 11, 2015, 08:18:14 pm »
Repeat what you have done in the video with 3g (disable wifi)

Repeat again without any data connection
I writed before, that I tried all options.
I also writed, that I can get this behavior with default AquaMail settings on multiple devices.
I'm not a newbie considering tech and mobile app, in my company we also develop Android apps (beside 3D printing and prototyping), so you can be sure, that we tried everything before subscribing and asking on this forum.



knesz

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Re: Mail showed cuted if clicked from widget
« Reply #21 on: January 11, 2015, 08:25:16 pm »
Repeat what you have done in the video with 3g (disable wifi)

Repeat again without any data connection
I writed before, that I tried all options.
I also writed, that I can get this behavior with default AquaMail settings on multiple devices.
I'm not a newbie considering tech and mobile app, in my company we also develop Android apps (beside 3D printing and prototyping), so you can be sure, that we tried everything before subscribing and asking on this forum.
Ok.
I am not an Android developer, I was just trying to help.
I know and I really appreciate that. It is also anoying, that on my friends G3, I can reproduce this behavior, but my friend (developer), can't. :)
Like I said, i have bad karma :)

Kostya Vasilyev

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Re: Mail showed cuted if clicked from widget
« Reply #22 on: January 11, 2015, 08:30:25 pm »
And I'm unable to reproduce it either, Nexus 5 with 5.0.1 or LG G3 with 5.0 (V20f).

The message content is already there, just not being displayed fully by WebView -- kneesz wrote above that if he double taps (or scrolls?), the content does become visible.

So it's not between Aqua and the mail server, or even Aqua and what it tells Android code (WebView) to display...

It's Android's WebView (with changes in 5.0) not displaying what it's told to display.

@kneesz -- can you try one of the old themes, not Material?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #23 on: January 11, 2015, 08:38:16 pm »
And I'm unable to reproduce it either, Nexus 5 with 5.0.1 or LG G3 with 5.0 (V20f).

The message content is already there, just not being displayed fully by WebView -- kneesz wrote above that if he double taps (or scrolls?), the content does become visible.

So it's not between Aqua and the mail server, or even Aqua and what it tells Android code (WebView) to display...

It's Android's WebView (with changes in 5.0) not displaying what it's told to display.

@kneesz -- can you try one of the old themes, not Material?
I Just tried Ligh theme and Dark theme, also same widget themes and I can still get same behavior.
Sorry...

Kostya Vasilyev

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Re: Mail showed cuted if clicked from widget
« Reply #24 on: January 12, 2015, 01:05:53 am »
>> I Just tried Ligh theme and Dark theme, also same widget themes and I can still get same behavior

Ouch.....
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #25 on: January 15, 2015, 03:42:26 pm »
I don't know if I'm the only user, but I can reproduce this behavior on any 5.0.* device.
In fact, I just checked, and I can get same behavior if I open message from widget or from app (tested on Nexus5, LG G3 and Nexus4, all stock). I just tried on all 3 phones.
My friend in the office, also Android programer, never noticed this behavior, untill I demonstrated him oh his phone.

Kostya Vasilyev

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Re: Mail showed cuted if clicked from widget
« Reply #26 on: January 15, 2015, 10:04:21 pm »
I just tried again, on a Nexus 5, with Smart Folder -- can't reproduce still.

Maybe you always change some settings to something -- which I'm not doing?

Can you perhaps make a video (feel free to share it privately to kmansoft / gmail)?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #27 on: January 15, 2015, 10:10:52 pm »
I just tried again, on a Nexus 5, with Smart Folder -- can't reproduce still.

Maybe you always change some settings to something -- which I'm not doing?

Can you perhaps make a video (feel free to share it privately to kmansoft / gmail)?
Well, I didn't changed anything.
On my phone (Nexus5) it is stock rom, AquaMail from Google Play and maybe some minor settings in the app (loading messages from 3G, etc). Nothing special.
My wifes phone is also stock Nexus4, AquaMail from Google Play, no extra settings (pure default settings).
My friends G3 also stock and I guess some minor settings like signature in the app.

I will make videos tomorow at work on both phones, Nexus5 and G3 and send it to you privately.
As said before, my job should be beta tester instead of owning 3D printing company :)

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #28 on: January 15, 2015, 10:43:39 pm »
Again: try with k9 or BlueMail to see if you still see the issue
Why? K9 and BlueMail could be different coded and it can't be compared.
I am Android user since the beginning and I tried (and also purchased) almost all mail clients for Android. I found AquaMail does best job for my needs. With AquaMail and it's Smart Folder widget I can easy filter important mail from other on multiple mail accounts even if I'm on the meetings, in my car etc.
It is possible, that I use software in the different way than other users, and that we will find out tomorrow when I will record video for Kostya.

As I mentioned in almost every post here, I can reproduce this behavior on every Android 5 phone and as I wrote couple of posts ago, I get this behavior from widget and also from the app.
Also, as far as I know, K9 doesn't have mail widget and is useless for me.

knesz

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Re: Mail showed cuted if clicked from widget
« Reply #29 on: January 15, 2015, 11:15:42 pm »
Dear knesz, I perfectly know that AquaMail is better than k9 and BlueMail :)

My point was to check other email apps in order to see if the issue is limited to AquaMail or not.

Facts are:
- you are facing a particular issue, not mentioned by any other user
-this issue could not be reproduced by the developer, on the same devices you are using
- you have tried many settings, in AquaMail, without any result

Possibilities to check:
- your country, or Wi-Fi, or 3g, or device language, have specific limitations
- your configuration is specific (a particular account, a provider, a battery saver, an anti-virus, etc.)

After trying some other email apps, thank your for posting your feedback
I will write this one more time and for the last time.
It is pointless to to test other apps, as we don't know how they are coded. Kostya can explain it to you better.
Country, WiFi, 3G and device lanuage have no influence on specific behavior. We checked this.
I wrote almost on every post, that there is nothing special on my (or other configurations). I will write this again, just for you: all roms are stock 5.0.1, we never use or used junk apps as battery savers, anti-virus etc. Accounts are Google accounts (regular Gmail and Google Apps), and IMAP servers. I tried with single accounts and also with multiple accounts.
Also, for the last time, there are no special settings in AquaMail. Downloaded from Google Play and manual settings one of the normal Gmail accounts (that means, that it is not imported from previous backup).