Author Topic: Persistent incoming server network errors on Wi-Fi only.  (Read 3173 times)

RDHarris55

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Persistent incoming server network errors on Wi-Fi only.
« on: July 26, 2017, 02:32:14 am »
I've read numerous posts about the topic of persistent incoming server network errors. This just started to happen to me in the last week or so...and only on Wi-Fi. I'm using a Galaxy S7 with latest Android. I'll see the error, turn off Wi-Fi, then aquamail retrieves mail just fine. The router has updated firmware and has been restarted, the phone has been restarted as well.

Any ideas?

StR

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Re: Persistent incoming server network errors on Wi-Fi only.
« Reply #1 on: July 26, 2017, 07:47:33 am »
Is this your own WiFi network?
What is the error message?
What is the mail provider?

Kostya Vasilyev

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Re: Persistent incoming server network errors on Wi-Fi only.
« Reply #2 on: July 28, 2017, 07:42:33 pm »
The app's networking code doesn't care if it's WiFi or LTE or HSDPA, etc.

Network errors are always "genuine" - indicating that yes there is problem.

Please note that you may be able to browse the web (for example) or access email at _some_ mail providers but not others.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MarkMessinger

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Re: Persistent incoming server network errors on Wi-Fi only.
« Reply #3 on: May 15, 2018, 05:21:56 pm »
Since the update to 1.15.0-916 I am getting this (to me) never-before-seen error message. I get it primarily, or possibly only, when I'm connecting via wi-fi. These are at several locations and with wifi access points at home, work, and other locations where I frequently connect, with no problem.

As soon as I take my phone off wifi, AquaMail connects and does it's business quickly.

I am connecting to Gmail, via IMAP, and I'm aware of no changes in their connection requirements.

This all said, roughly about the same time I acquired the AquaMail update, my OnePlus 5 phone was updated to Android 8.1.

Kostya Vasilyev

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Re: Persistent incoming server network errors on Wi-Fi only.
« Reply #4 on: May 15, 2018, 07:02:24 pm »
There are no networking code changes in 1.15 and no diff in pro vs. free.

There are other "moving parts" here too - such as the update to 8.1.

( btw - no issues at all on a Nexus 5x with 8.1 connected to my home WiFi )

- what is the actual error ("persistent network errors" get triggered after 12 hours of consecutive network errors)?

- does it depend which WiFi it's connected to? maybe office WiFi specifically, which may be blocking access to email?

( and the IT people may have put a policy into place without telling everyone all the details )

- is the app excluded from Android's Doze Mode? Please see the FAQ look for "app not checking mail" near the end.

And finally, feel free (maybe after checking Doze Mode) - to capture the error in the app's debug log (detailed linked below, in my signature).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/