Author Topic: wifi no symc  (Read 2383 times)

majestic

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wifi no symc
« on: January 05, 2015, 05:42:03 pm »
After upgrade my phone can not connect to mail server on wifi. I have to turn off wifi and then hit the sync button and then it works.  I know the wifi works and I have tried it on 3 different wifi connections.

I use a pop3 mail server and I am using a samsung s4

I also have to say I have been using aqua mail for many years now. Have been extremely happy

please let me know if I need to do somthing to fix
« Last Edit: January 05, 2015, 05:48:42 pm by majestic »

Kostya Vasilyev

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Re: wifi no symc
« Reply #1 on: January 05, 2015, 06:21:03 pm »
Aqua is connection-agnostic, it just uses system networking functions to connect -- and when there are errors, it's most likely due to something outside the app's control.

Now that being said...

Check Aqua settings -> network and make sure that "DNS" checkbox is enabled (checked)

Also "WiFi works" -- web browsing is one thing, and mail traffic is another. It's fairly common for public WiFi networks (airports, restaurants, etc) to only allow web browsing. You didn't say that those are public WiFi networks, but you also didn't say that they are not.

A debug log is welcome too.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/