Author Topic: questions  (Read 3346 times)

samsumg s4

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  • Posts: 1
questions
« on: December 20, 2014, 01:36:20 am »
Hi there,

I'm a new user and am having some difficulty.
1. I can't seem to send emails on WiFi, only when I'm using data.
2. How can I save contacts?
3. The only way I can recieve emails is by refreshing the page, I'd like to receive a notification once an email is received

Thanks!

Kostya Vasilyev

  • Hero Member
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  • Posts: 12740
Re: questions
« Reply #1 on: December 20, 2014, 02:20:53 am »
>> 1. I can't seem to send emails on WiFi, only when I'm using data.


Sounds like whatever server settings you have -- don't work (can't work) when the device is connected to WiFi.

This is outside Aqua's control -- whatever you've configured, and whatever your WiFi network is blocking...

One common thing is the outgoing server being configured to use port 25.

Port 25 is often blocked by home / office / public networks, for security reasons (real or imaginary).

And if it's blocked, well, that just can't possibly work, can it?

Please check / inquire if your *mail provider* (mail server) has other ways to connect (connection settings). Quite common: port 465 + SSL encryption, and usually not blocked.

Since you didn't mention anything about your mail service or mail server settings, that's all I could do (guess).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/