Author Topic: No Notification for new mails  (Read 8294 times)

dosser

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No Notification for new mails
« on: November 23, 2014, 02:22:08 pm »
Hello

just installed aquamail with gmx & hotmail ( both IMAP )

I don't get any notification for new mails ?? No sound , no LED. I Set up different sound and LEd colour for each account, without any success !!

Any help for me whats wrong ??

dosser

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[SOLVED] Re: No Notification for new mails
« Reply #1 on: November 23, 2014, 07:07:22 pm »

steve2526

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Re: No Notification for new mails
« Reply #2 on: December 02, 2014, 08:50:49 pm »
For about a week now I've not been getting any notifications.
Checked the app and the system level notification is checked.
Special settings are active for all three of my email accounts.  I had the receive settings for the app active as well.

Phone is HTC One M8 on ATT.

UPDATE:  I should mention I'm having the same issue on my Hisense tablet.  Also, I sent myself an email from one account to another and the notification popped up almost immediately.  But other emails....no notifications.   :-\
« Last Edit: December 03, 2014, 04:56:53 am by steve2526 »

Kostya Vasilyev

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Re: No Notification for new mails
« Reply #3 on: December 03, 2014, 08:36:47 pm »
@steve2526 --

Does the app receive new messages, in the background, on a schedule, as it's supposed to (or via push, if you use it)?

Assuming it's a yes - are those new messages unread?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

steve2526

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Re: No Notification for new mails
« Reply #4 on: December 04, 2014, 12:07:51 am »
Not receiving messages in the background.  All accounts have the background sync box checked.

Kostya Vasilyev

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Re: No Notification for new mails
« Reply #5 on: December 04, 2014, 02:27:16 pm »
Do you use an app called Clean Master?

Is the application level (in AquaMail) "scheduled mail sync" setting enabled (AquaMail settings -> Mail, receiving)?

Is the system level "background sync" setting enabled?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

steve2526

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Re: No Notification for new mails
« Reply #6 on: December 04, 2014, 07:40:12 pm »
Do you use an app called Clean Master?

Is the application level (in AquaMail) "scheduled mail sync" setting enabled (AquaMail settings -> Mail, receiving)?

Is the system level "background sync" setting enabled?
It appears Clean Master was the problem.  It had blocked notifications from Aqua Mail and a couple of other apps.  I unblocked them and am now getting notifications.

Kostya Vasilyev

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Re: No Notification for new mails
« Reply #7 on: December 04, 2014, 09:36:11 pm »
Yep. Clean Master.

An example of gaining great financial success by selling snake oil -- which also manages to destroy other people's work. Way to go.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/