Author Topic: Aquamail doesn't search godaddy imap  (Read 4443 times)

blader

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Aquamail doesn't search godaddy imap
« on: November 26, 2014, 05:36:48 pm »
Hi,  I was wondering why aquamail pro doesn't search archives of godaddy's imap accounts?

Pop3 and gmail work fine. Can it only search local phone imap emails and not server ones?

Thanks!

Kostya Vasilyev

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Re: Aquamail doesn't search godaddy imap
« Reply #1 on: November 26, 2014, 08:12:05 pm »
There is server search for IMAP -- including old messages -- if you initiate search from an IMAP folder, not from the app's main list (account list).

Searching from account list only searches already loaded messages, but looks in all accounts / folders at once.

Searching from a folder searches this folder only, but will search the server including old messages too.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

blader

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Re: Aquamail doesn't search godaddy imap
« Reply #2 on: November 26, 2014, 08:37:02 pm »
Kostya:

Thank you,  but it does work although for non local stuff it doesn't search anything.  Keeps saying "searching"  but doesn't find anything.  It does search local phone stuff right away.

Kostya Vasilyev

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Re: Aquamail doesn't search godaddy imap
« Reply #3 on: November 26, 2014, 09:18:36 pm »
Are you talking about your GoDaddy account specifically or both GoDaddy and Gmail?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

blader

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Re: Aquamail doesn't search godaddy imap
« Reply #4 on: November 26, 2014, 10:20:10 pm »
Just godaddy

Kostya Vasilyev

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Re: Aquamail doesn't search godaddy imap
« Reply #5 on: November 26, 2014, 10:39:33 pm »
You'll find your answer if you search the forum for godaddy
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Aquamail doesn't search godaddy imap
« Reply #6 on: November 28, 2014, 12:47:35 pm »
Just wanted to follow up.

GoDaddy's IMAP is well known to be very, very broken, and this can come up with any mail app (from Outlook to K9 to Apple Mail).

The way it's broken is that the data it returns is formally fine, but does not represent what's actually there in the user's mailbox. Since the data is formally correct, there is no way to tell that it's wrong, and since a mail server is the only source of information that a mail app has, there is no "workaround" to get the same info from elsewhere.

One example: the number of messages in a folder. GoDaddy's server may return "100" and there are actually "120" (or whatever) messages, so the newest 20 won't be synced -- but there is no other way to know how many there are, other than to ask the server.

http://forums.androidcentral.com/android-4-1-4-2-4-3-jelly-bean/349992-imap-email-k9-native-app-not-showing-complete-inbox-messages-come-disappear.html#post3655945

Another example: their server says it supports IMAP IDLE (push mail), and enters push sessions, but doesn't send any changes on them -- again, this is valid, and just means to a mail app that there are no changes in a mailbox (and in reality, you may be getting new messages and seeing them in their web mail).

https://code.google.com/p/k9mail/issues/detail?id=4562

Sometimes the data returned by their server isn't even consistent with itself:

https://plus.google.com/+KostyaVasilyev/posts/XyrxcUMVsvu

I vaguely recall similar issues with server side search, where their server returns "no matches" or just aborts the connection. Could ask for a debug log, but just don't want to waste your time -- if my code executes a server search command, and the server says "no matches", well, there is no other source of information other than what the server returned.

One thing that might help is to ask GoDaddy support to "resync the account". This is some sort of magic thing that they do (deleting temporary files? rebuilding index files? whatever) that sometimes makes their server work again.

« Last Edit: November 28, 2014, 12:50:30 pm by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/