Author Topic: Can't open link in email...  (Read 3383 times)

Nealyboy

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Can't open link in email...
« on: September 03, 2014, 05:52:24 pm »
Hi all, got an email with a link inside and when I tap on it nothing happens. Tried it with another email client and it works. Any ideas please?

Thanks.

Kostya Vasilyev

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Re: Can't open link in email...
« Reply #1 on: September 04, 2014, 10:02:45 pm »
What Android version? 4.0 - 4.3 inclusive?

Please open the message and check the Menu for "View" -> "Disable mobile view". If it's there, go ahead and do that, then reopen the message and try again.

If it helps, then it was this:

https://code.google.com/p/android/issues/detail?id=34886

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Nealyboy

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Re: Can't open link in email...
« Reply #2 on: September 04, 2014, 11:58:56 pm »
I'm on version 4.4.2. And I don't have that option after selecting "view" with the message open. I have: enable full screen, show headers and LG and SM font choices.

Kostya Vasilyev

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Re: Can't open link in email...
« Reply #3 on: September 05, 2014, 01:13:43 am »
4.4 does not have "mobile view", removed by Google. Good, now we know it's not it.

Well, I would need to have the exact original source for this message, so I can actually see what's going on.

Please send to kmansoft / gmail. I will keep it confidential of course.

Easy to obtain in Gmail / web, many desktop mail apps, or if you can do a "forward as attachment (eml)" that would work too.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Nealyboy

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Re: Can't open link in email...
« Reply #4 on: September 06, 2014, 09:06:11 pm »
Hi, I sent you the source of the page to your email. Thanks!