Author Topic: Delay  (Read 6404 times)

dgim

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  • Posts: 1
Delay
« on: January 09, 2013, 03:35:29 pm »
Hi,

Kostya - first of all - awesome app !

Unfortunatelly I have a problem with quickly receiving mails on some mail accounts.
I'm using three mail accounts on imap: wp.pl/o2.pl/gmail.com.
On gmail - almost always everything is OK, notification about new message is immediate but on two other accounts I have delay about 1-2 minutes (notifications are ~2 minutes after becoming to server), on wifi too.
I have that problem only on Aqua Mail app, DroidMail and K9 has properly immediate notifications on above 3 mail accounts.
I tried with changing options: "size of the batch commands" - no effect.

Can you help me to solve this problem ?

Android - ICS
Aqua Mail - problem was on free/pro version

Tom
« Last Edit: January 09, 2013, 03:42:51 pm by dgim »

Kostya Vasilyev

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  • Posts: 12740
Re: Delay
« Reply #1 on: January 10, 2013, 03:15:50 am »
Hi,

Are you using IMAP Push (IDLE) in my app? You should be seeing the blue status bar icon indicating push for all three accounts, not just the Gmail one.

Something to try as a test, is to keep your device plugged and screen on, just as a test, to see if this has anything to do with the device not waking up.

A debug log is always good, too: http://www.aqua-mail.com/?page_id=232
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/