Exchange contacts/GAL not showing up

[jtown]

The GAL shows up in my phone no problem (Samsung S3 with Android 4.4) but the CEO who has an older phone (HTC ? Android 4.0) cannot see any Exchange/GAL contacts. Even when selecting the "human head" icon as suggested in this post, he only sees non-Exchange contacts:

newbielink:http://www.aqua-mail.com/forum/index.php?topic=1970.msg8556#msg8556 [nonactive]

Is there any way around this?

[Kostya Vasilyev]

Is the mail account actually configured as Exchange / EWS on the CEO's phone? Is the Exchange tab there at all in Aqua's contact picker?

To check:

- Long press the account
- Account setup
- Manual

You'll be looking at incoming (and for Exchange, the only) mail server settings. The server type / mail protocol is shown near the top: IMAP / POP3 / EWS.

To reconfigure: delete the account from Aqua, add back in, making sure to select Exchange (not Internet) when prompted.

One more thing: check which account is selected in the compose window when bringing up the contact picker. This is a drop-down in the action bar (title bar) of the compose window.

[jtown]

Yes it is configured as Exchange, the Exchange tab is there but GAL contacts are not listed, only external contacts.

[Kostya Vasilyev]

Has the account been synced ever?

Can you sync (refresh) the account from the app's main window?

Or can you try a search in the Exchange tab (two or more characters)?

[jtown]

Thank you Kostya Vasilyev!

After some time the GAL synced in the application. Great app, thank you for your work!

Jesse