Author Topic: error in hotmail sent  (Read 3873 times)

heartms98

  • Newbie
  • *
  • Posts: 5
error in hotmail sent
« on: August 07, 2014, 12:14:44 pm »
Hi.
After i send email using hotmail account then i check " sent " i notice this error comes and after minute dissapear. But the email sent success.
« Last Edit: August 07, 2014, 12:17:02 pm by heartms98 »

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: error in hotmail sent
« Reply #1 on: August 08, 2014, 03:24:40 pm »
I assume you're seeing this when Aqua is uploading the just sent message to the server.

Just tried it, did not get this error, but ...

... please turn off this (Aqua uploading sent messages to the server), since Hotmail's outgoing server does this automatically already, and this causes duplicate messages in Sent and web mail.

Long press the account -> options and folders -> composing and sending -> turn off "Save sent".

Sent messages will be *downloaded from* Hotmail *to* AquaMail -- not *uploaded* into Hotmail *from* AquaMail.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

heartms98

  • Newbie
  • *
  • Posts: 5
Re: error in hotmail sent
« Reply #2 on: August 08, 2014, 04:49:20 pm »

Thanks for fast replying .
i tried your fix but sorry  it is not works .

i found the problem . when i change my phone from Arabic to English language it is works perfect without any error. i think this for wrong date and month showing in Arabic language. you can see in my screenshot attach above how numbers in date ,month are no comma(,) between them. i tried to fix this without changing language but not work .
it is not really a problem because emails send successfully .

Thanks

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: error in hotmail sent
« Reply #3 on: August 08, 2014, 11:57:37 pm »
Maybe you could make a debug log, capturing this issue, when the device is set to Arabic?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

heartms98

  • Newbie
  • *
  • Posts: 5
Re: error in hotmail sent
« Reply #4 on: August 09, 2014, 12:59:04 pm »
where can i find log file ?

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: error in hotmail sent
« Reply #5 on: August 11, 2014, 01:21:21 am »
Creating a log if something doesn’t work right

In the application’s settings, open “Debug” section (at the bottom) and enable “Debug logging” there. Set “Log output location” to “File (log-AquaMail.txt)”. You will need to enable “Log raw data (session data)” most of the time, if the issue is related to specific message(s) or account(s).

Once logging is enabled, please repeat whatever was causing the issue.

After having done this, please send the log file to kmansoft / at sign / gmail / dot com (and disable logging afterwards). The log filed is called log-AquaMail.txt and is stored at the root of your device’s memory card or large built-in storage.

As of 1.2.5.0, attaching logs is easy: there is a menu item for this in the compose window (last one).

The log does not contain your email account passwords.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/