Author Topic: New Message Count Not Updating  (Read 29180 times)

David Harms

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New Message Count Not Updating
« on: July 04, 2014, 06:32:37 pm »
New message count on desktop icon not updating.

Just upgraded to 4.2.2 last night.  T-Mobile USA,  Galaxy Note 3.  Any help would be appreciated.   Thanks in Advance.

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[ Kostya ]

A small app that will try to reset the "stuck" counter (Samsung TouchWiz): newbielink:http://www.aqua-mail.com/forum/index.php?topic=3022.0 [nonactive]
« Last Edit: February 04, 2018, 03:46:50 pm by Kostya Vasilyev, Aqua Mail »

npa

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Re: New Message Count Not Updating
« Reply #1 on: July 04, 2014, 09:29:51 pm »
I have exactly the same issue and joined this forum to try to resolve this!  Widget shows a constant two unread emails irrespective of whether that's correct.  This was the number when I opened aqua mail after the upgrade.  Can anyone help?

Kostya Vasilyev

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Re: New Message Count Not Updating
« Reply #2 on: July 05, 2014, 02:28:51 am »
Yes, I can help.

In last night's update (1.4.0.27, July 4), icon counter/badge updates are disabled by default, so the launcher is still showing the number put there by the previous version, where it was enabled.

If you'd like to continue using the counter, please see app settings -> message notifications -> Launcher icon counter.

The reason was that someone reported compatibility issues on Android 4.1, Samsung's TouchWiz was crashing (those are manufacturer-specific, internal, undocumented functions, after all).

I apologize for the inconvenience. Bad judgement on my part.

Please check the setting I mentioned above.

It looks like I'll need to post another update tomorrow, enabling the counter by default again, but only for Android 4.2+, where no issues were reported.

You can also install this newer build, which already has this change.

http://www.aqua-mail.com/download/AquaMail-market-1.4.0.27.5.apk

PS - This is only for Samsung / LG / Sony, where the code uses undocumented functions of those devices. Apex / Nova / Smart Launcher are not affected.

PPS - To disable the counter, use same setting. I'm attaching a screenshot.
« Last Edit: July 05, 2014, 02:41:56 am by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

David Harms

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Re: New Message Count Not Updating
« Reply #3 on: July 05, 2014, 06:37:04 am »
Thanks,  much appreciated!

steviweavi

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Re: New Message Count Not Updating
« Reply #4 on: July 05, 2014, 04:44:45 pm »
That's good just registered and before I posted I found others experiencing the same problem. Thanks for the solution.

Kostya Vasilyev

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Re: New Message Count Not Updating
« Reply #5 on: July 05, 2014, 11:22:47 pm »
Now I just need to push this to Play for everyone else.

Again, my apologies, I made a bad call trying to resolve it for Samsung's Android 4.1.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

LD Jackson

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Re: New Message Count Not Updating
« Reply #6 on: July 10, 2014, 05:41:27 am »
I am still experiencing this problem. I am using a Samsung s3 that was just updated to Android 4.4.2. The problem first surfaced last week, right after the first of this series of updates to the app. After the second update (I think), it corrected itself, but has since returned. I have cchanged the setting in question several times, but the problem still persists.

LD Jackson

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Re: New Message Count Not Updating
« Reply #7 on: July 10, 2014, 05:45:55 am »
I failed to mention that I am using Apex Launcher and Notifier.

Kostya Vasilyev

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Re: New Message Count Not Updating
« Reply #8 on: July 10, 2014, 01:10:56 pm »
Apex should still work as before, I haven't touched it.

Please check Apex's advanced settings and make sure that "External notifiers" is enabled.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

LD Jackson

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Re: New Message Count Not Updating
« Reply #9 on: July 10, 2014, 02:01:42 pm »
That setting was enabled. Not sure what was going on, but I changed back to Touch Wiz, enabled the icon badge in Aqua Mail, and it started working properly. It is still working after I went back to Apex.

Kostya Vasilyev

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Re: New Message Count Not Updating
« Reply #10 on: July 10, 2014, 02:06:28 pm »
I just tried it with latest Apex version -- and too, it was a bit slow to actually start working.

The setting in Aqua for Samsung / LG / Sony has no effect on sending counts to Apex / Smart Launcher / Nova, those are always enabled if found to be installed.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

vbjelic

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Re: New Message Count Not Updating
« Reply #11 on: July 14, 2014, 06:40:32 pm »
Just one question please. This option is not for all Android phones? I have HTC ONE M8 and i can not find this settings for icon badge...

Kostya Vasilyev

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Re: New Message Count Not Updating
« Reply #12 on: July 14, 2014, 11:22:47 pm »
Samsung / LG / Sony, their own launchers
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

tatoone

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Re: New Message Count Not Updating
« Reply #13 on: July 15, 2014, 01:10:47 pm »
Hi guys,

the new email counter on home page work fine for me,
but in lockscreen not work.

The counter of new mail is always empty.


help me, please.
Sorry for my english.

Kostya Vasilyev

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Re: New Message Count Not Updating
« Reply #14 on: July 15, 2014, 04:30:11 pm »
What is this lockscreen counter? Aqua's DashClockWidget extension? Something else?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/