Author Topic: New Message Count Bubble - is it stuck? Want to turn it off? Answers here  (Read 32328 times)

soupdragon

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Hi

I made the basic forum error of not reading other posts before posting myself  :(
Seems my wife had an unread mail when the app updated and the number stuck. After reading the mail and ticking the box to turn the number bubble thing on it cleared. She's turned it off again and even when new mails come through there's no number bubble on the icon.

Sorry to have jumped in feet first.

Tom

Kostya Vasilyev

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Yes, explicitly turning the setting off clears the launcher's side of things (by sending an unread of zero), so then it's up to the user to enable it or keep it disabled.

I won't be posting this new version to Google Play tonight, too tired, it will go out tomorrow, Sunday in my time zone.
« Last Edit: July 06, 2014, 07:05:55 pm by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Fix for stuck counter released to Google Play as 1.4.0.30:

http://www.aqua-mail.com/forum/index.php?topic=2548.0
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Epi

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Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
« Reply #18 on: October 02, 2014, 05:54:28 pm »
I want to turn it on!

But it doesn´t work. I resetted my phone, installed everything new. restored the Aquamail - Settings with TitaniumBackup. Everything fine, except my Icon. I want my message-Count back, please.

What´s wrong? Please see attached screenshot.



Thanks,
Epi
« Last Edit: October 02, 2014, 05:58:00 pm by Epi »

Kostya Vasilyev

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Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
« Reply #19 on: October 02, 2014, 09:35:51 pm »
This feature is intended for use by Samsung's own apps. When used in a third party app, it may not work.

If there comes a day when Samsung makes this official and supported, I'll treat such cases as a bug.

Until then --

If it doesn't work on a particular Samsung device / firmware flavor, well, just pretend it wasn't there in the first place.

Or switch to Nova, Apex, or Smart Launcher, where this is an officially supported feature.

Or use Aqua's message counter widget.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
« Reply #20 on: November 24, 2014, 04:42:47 pm »
I wrote a small app that tries to reset any "stuck" badges in TouchWiz.

I've posted it on the downloads page here (it's not in Google Play yet):

http://www.aqua-mail.com/?page_id=217

One user (our of one who tried) reported that it fixed the stuck badge on his Samsung phone.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MisterEd

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Sorry to bump this old thread but can I assume there are **NO** unread message counters available on the Moto X (2013 version) running Lollipop 5.1 with stock launcher (and multiple Gmail accounts)?  I read the FAQ and can't seem to enable it so I  am assuming it's not compatible with this device.  Hoping I just missed it.

Edit:  to clarify.  Yes, the Widget works but it won't fit on the "dock" at the bottom of the screen because it is too large.
« Last Edit: August 11, 2015, 03:04:46 pm by MisterEd »

pyler

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Only some OEMs implemented support for "app badges/indicators" in their launchers. Motorola didn't do it, so you can't use it. You can install some different launcher which supports this feature.

As for widget issue, can you take screenshot and upload it here or send to Kostya directly? More chances he will be able to fix it.
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