Author Topic: New Message Count Bubble - is it stuck? Want to turn it off? Answers here  (Read 31284 times)

spacehog

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How do I get rid off the new message count bubble on the Aqua icon? It's annoying.

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[ Kostya ] Fix for stuck counter released to Google Play as 1.4.0.30, please see for details:

newbielink:http://www.aqua-mail.com/forum/index.php?topic=2548.0 [nonactive]

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[ Kostya ] If it still gets stuck, there is a small app to reset the counter on the (main) web site's Downloads page

« Last Edit: June 21, 2015, 11:26:46 pm by Kostya Vasilyev, Aqua Mail »

Kostya Vasilyev

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Re: New Message Count Bubble
« Reply #1 on: June 24, 2014, 09:47:27 pm »
Sorry, it never occurred to me that with so many people requesting this over time -- some would not like it.

I just added a setting to turn it off (under "Message notificaitons"), there will be an update in a day or two, in Play and here on the forum.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: New Message Count Bubble
« Reply #2 on: June 24, 2014, 11:20:54 pm »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

LM100

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Re: New Message Count Bubble
« Reply #3 on: June 26, 2014, 11:48:29 am »
I have no bubble count on the Icon.  >:(

Im waiting for this a long time.

I have the latest version from Google play 1.4.0.10


Where are the settings to get the Count on the Icon?  :o


Lothar

pyler

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Re: New Message Count Bubble
« Reply #4 on: June 26, 2014, 02:08:18 pm »
You are using unsupported launcher.
Do you want to use the latest AquaMail version?
Try AquaMail Updater!

LM100

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Re: New Message Count Bubble
« Reply #5 on: June 26, 2014, 03:16:04 pm »
Shit, Samsung Stock Launcher  >:(

pyler

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Re: New Message Count Bubble
« Reply #6 on: June 26, 2014, 05:17:58 pm »
This is strange, this one is supported.

Go to Settings -> Message notifications -> Launcher counter icon (enable it if it is already disabled)
Do you want to use the latest AquaMail version?
Try AquaMail Updater!

LM100

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Re: New Message Count Bubble
« Reply #7 on: June 26, 2014, 05:28:57 pm »
This is strange, this one is supported.

Go to Settings -> Message notifications -> Launcher counter icon (enable it if it is already disabled)


I dont have this setting. (see attachment in german)
Is it brandnew?

I have the latest version from Google play 1.4.0.10 with a Samsung Galaxy S4 (Stock).

Lothar

« Last Edit: June 26, 2014, 05:45:40 pm by LM100 »

Kostya Vasilyev

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Re: New Message Count Bubble
« Reply #8 on: June 26, 2014, 07:01:49 pm »
This setting was added in a development build, so far only posted on the forum (linked above).

I'm hoping to update Google Play tonight.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

LM100

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Re: New Message Count Bubble
« Reply #9 on: June 27, 2014, 10:32:09 am »
Google Play was updated, thank you.

Now, the settings are available and enabled. (screenshot)


But there ist NO "New Message Count Bubble" on the Icon of Samsung S4 Stock :-[


Andy idea?
Or a screenshot of the icon with bubble? would like to know how it looks.


Lothar
« Last Edit: June 27, 2014, 10:37:03 am by LM100 »

LM100

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Re: New Message Count Bubble
« Reply #10 on: June 27, 2014, 10:45:27 am »
Have you received any new message meanwhile?

Lots of new mails.

Kostya Vasilyev

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Re: New Message Count Bubble
« Reply #11 on: June 29, 2014, 01:48:23 am »
The bubble looks like in the image below.

It will only show in the standard (TouchWiz) launcher -- or in Apex Launcher, Nova Launcher, Smart Launcher 2.

It will not show in e.g. GO Launcher.

The functions to push the counter are launcher specific, and in the case of manufacturer launchers, are not documented. I didn't have any trouble with it on my Galaxy S4, though. The screenshot is from a Note 3.

Now, to turn this off -- it's in settings under "message notifications", and the setting is labeled:

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« Last Edit: June 29, 2014, 02:10:14 am by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

lynnpromo

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Re: New Message Count Bubble
« Reply #12 on: July 04, 2014, 12:18:19 pm »
I think I have a different issue - my new message bubble counter is stuck on 3, even though I have no new messages.  This started today, installed new version yesterday.  Have compacted database and checked settings.

Samsung S5, touchwiz.

Kostya Vasilyev

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Re: New Message Count Bubble
« Reply #13 on: July 05, 2014, 02:36:27 am »
@lynn -- my apologies, a mistake on my part, it seemed to make sense at the time, but I didn't think it through and was wrong.

You can fix it in 15 seconds, though -- please see this topic:

http://www.aqua-mail.com/forum/index.php?topic=2538.msg10487#msg10487
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

soupdragon

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Hi

Love the App but we don't want to use the Launcher Icon Counter.
I have an Xperia T and with no tick in the box I don't have the counter however my wife has an s4 mini and the only way I could remove the notification counter was to tick the box.
Is that a bug or have I got something wrong somewhere?

Thanks              Tom