Author Topic: IMAP fails while on a specific network  (Read 4202 times)

amko

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IMAP fails while on a specific network
« on: May 28, 2014, 01:47:10 pm »
While my device is connected to one specific WIFI network in a place that I visit (but have no access to or knowledge about its network access infrustructure) Aqua Mail fails when it tries to check my mail. I thought this was a port blocking issue, but other clients do not have this issue. When my device is connected to any other WIFI network Aqua Mail works flawlessly. I use google apps/IMAP accounts.

Any idea what could possibly be preventing only Aqua Mail from checking my mail?



amko

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Re: IMAP fails while on a specific network
« Reply #1 on: May 28, 2014, 03:49:00 pm »
1. Try to use another email client app to check. Use for instance Gmail or android stock app.
If you have access through other email client app to your account (using the Wifi you mentioned) :
2. Check in AquaMail that the EXACT configuration as in your other email app is used (same password, etc.)
else
3. Contact your provider / your WIFI correspondent to make them investigate their issue.

Thank you, but as explained above, those obvious things have been done (except checking with the wifi provider, which in this case is impossible). I am asking the question here in case someone might come up with as indea as to a possible reason for this mysterious problem.

Kostya Vasilyev

  • Hero Member
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  • Posts: 12740
Re: IMAP fails while on a specific network
« Reply #2 on: May 29, 2014, 02:31:26 am »
Could be IPv6, or rather the way Android handles it (filed in the official Android bug tracker, not much happened then).

Recent development versions of Aqua have a workaround. They're available here on the forum. Please try updating.

If this doesn't help, please capture the issue in a debug log (see below).

Also worth noting:

-- if this is a public / office WiFi network, it could very well allow only HTTP (web browsing) traffic, as a security policy (go figure).

-- the Android Gmail app is not a good comparison, since it does not use IMAP / SMTP, so its network traffic is different and may be allowed by the WiFi network.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

amko

  • Guest
Re: IMAP fails while on a specific network
« Reply #3 on: May 29, 2014, 09:42:27 am »
Thank you, I'll look into the possibilities you mentioned.