Author Topic: 1.3.23  (Read 30389 times)

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: 1.3.23
« Reply #45 on: March 28, 2014, 10:26:15 pm »
Ok, can you run this earlier version for a while, to be sure the issue didn't start before that?

http://www.aqua-mail.com/download/AquaMail-market-1.3.21.apk

And what's the device?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

stevealb

  • Full Member
  • ***
  • Posts: 136
Re: 1.3.23
« Reply #46 on: March 28, 2014, 11:50:24 pm »
Just downloaded and will try it. I have the Motorola Droid Razr Maxx HD running 4.1.2

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: 1.3.23
« Reply #47 on: March 28, 2014, 11:51:54 pm »
Thanks for clarifying.

I don't happen to own any Moto's, but knowing the Android version helps.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: 1.3.23
« Reply #48 on: March 29, 2014, 12:09:35 am »
@stevealb - could you clarify one more thing please?

When this happens, is the entire message list area blank (with title bar / icon bar on top / bottom), or does it say "No messages" or anything else? Where the list of messages is supposed to be?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

stevealb

  • Full Member
  • ***
  • Posts: 136
Re: 1.3.23
« Reply #49 on: March 29, 2014, 12:26:04 am »
The title bar, etc are there but the message list is blank.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: 1.3.23
« Reply #50 on: March 29, 2014, 01:26:24 am »
Ok. I'm starting to get a vague (so far) idea, but let's see how the .21 behaves. Looking forward to hearing from you.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

stevealb

  • Full Member
  • ***
  • Posts: 136
Re: 1.3.23
« Reply #51 on: March 29, 2014, 01:42:34 am »
I appreciate all of the help and your responsiveness. This is a great program. I'll let you know how 1.3.21 behaves. So far,  so good.

neFAST

  • Newbie
  • *
  • Posts: 3
Re: 1.3.23
« Reply #52 on: March 29, 2014, 12:21:55 pm »
Sorry for not answering earlier
I have a Nexus 5 with latest KitKat. I'll take a screenshot next time it happens

stevealb

  • Full Member
  • ***
  • Posts: 136
Re: 1.3.23
« Reply #53 on: March 30, 2014, 05:39:42 am »
1.3.21 is still working fine. The problem does not seem to exist in this version.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: 1.3.23
« Reply #54 on: March 30, 2014, 07:20:09 pm »
Ok, this helps. I went though the changes between .21 and .23 and did find one thing worth trying to change.

Can you guys try this newer build?

http://www.aqua-mail.com/download/AquaMail-market-1.3.25.3.apk

This build also has debug code: if/when the issue happens again, there may be a floating message in the middle of the screen saying "Message list layout error: width = x, height = y". Please let me know if you see that, and whether the actual values for width and height are zeroes.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

stevealb

  • Full Member
  • ***
  • Posts: 136
Re: 1.3.23
« Reply #55 on: March 30, 2014, 10:00:27 pm »
Just downloaded. Will let you know what happens. Thanks

stevealb

  • Full Member
  • ***
  • Posts: 136
Re: 1.3.23
« Reply #56 on: March 31, 2014, 04:27:43 pm »
Hi Kostya,

Been running 1.3.25 all weekend without a problem. So far, the message list has been showing all emails and the program is very responsive. I've been trying to reproduce the problem as it occurred in prior versions, but all is working well.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: 1.3.23
« Reply #57 on: April 01, 2014, 12:03:20 am »
Very good. Thank you.

One last (hopefully) thing -- is the navigation drawer (a side panel for switching folders) enabled in Aqua (it is by default)? Do you use it?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

stevealb

  • Full Member
  • ***
  • Posts: 136
Re: 1.3.23
« Reply #58 on: April 01, 2014, 12:31:46 am »
Yes, I use the navigation drawer.