Author Topic: Aqua Mail has stopped working  (Read 6631 times)

catman88

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Aqua Mail has stopped working
« on: December 31, 2012, 07:56:08 am »
Hi,

GMail on my Samsung Galaxy S3 works ok;  however Aqua Mail Pro has stopped synching with my GMail accounts, from this morning, Australia time.

When I press the "synch" icon on an Aqua Mail account it turns momentarily yellow, then back to blue again.

I have three gmail accounts synching to a Smart Inbox.

Android 4.1.2, upgraded last week, has been working until today.

catman88

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Re: Aqua Mail has stopped working
« Reply #1 on: December 31, 2012, 08:08:56 am »
Must have been corrupted data base.  I remember doing a "compact data base" recently;  maybe that caused it?

I deleted the data and re-installed one account, now working fine again.

Kostya, anything I can send you at all by way of a file - probably all lost?

Happy New Year!

Kostya Vasilyev

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Re: Aqua Mail has stopped working
« Reply #2 on: January 01, 2013, 03:08:07 am »
Please check if the root of the memory card contains a file called log-AquaMail-crash.txt.

If it does, please email to kmansoft / gmail / dot / com.

The app's database does get corrupted, very rarely, but it does happen.

I've Googled for the error message I'm getting from the database library, it seems that it happens to other apps too. Have seen a crash report where the database used by Android's WebView (the HTML rendering component) got corrupted, and I don't even read or write to it.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

catman88

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Re: Aqua Mail has stopped working
« Reply #3 on: January 01, 2013, 06:02:56 am »
Nothing unfortunately on external SD card, however found a file on the phone "SD card" log-AquaMail-crash.txt dated 22 November 2012.

Obviously not what you want, but any use at all for you?

(Off hand, can't recall a crash then?)

Kostya Vasilyev

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Re: Aqua Mail has stopped working
« Reply #4 on: January 03, 2013, 03:15:21 am »
Yes, that's the crash log alright.

Could you please send it to kmansoft / at sign / gmail / dot com?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

catman88

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Re: Aqua Mail has stopped working
« Reply #5 on: January 03, 2013, 01:11:06 pm »
Sent from the Samsung S3.  Please advise if not received, thanks!