Author Topic: To Fix  (Read 6983 times)

doministry

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To Fix
« on: December 28, 2013, 07:54:12 pm »
Hello!

a.   Even if I choose black theme/light email body, I still have a black field for email creating. Very inconvenient.

b.   Checking email takes too much time (not downloading, just finishing the checkout process).

c.   In Inbox when I select ALL (with the usual Android square button) the only mails which are selected are the ones which are visible. To select more I have to scroll and select again.

Kostya Vasilyev

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Re: To Fix
« Reply #1 on: December 28, 2013, 11:11:34 pm »
1 - from Android 3.0 on, edit text controls always use the same background as the window (e.g. black in dark theme, light in white theme). Prior to 3.0, they were always white.

2 - Debug log please. Not sure what you mean by "downloading" vs "finishing the checkout process".

3 - App settings -> message list -> "Select all works on" -> change from "visible messages" to "loaded messages".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

doministry

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Re: To Fix
« Reply #2 on: December 29, 2013, 12:25:30 am »
Thanks.

So by the "checkout time" I mean:

I start sync with the account. Even when there is no new email, the sync takes about 25s from start to finnish.

Kostya Vasilyev

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Re: To Fix
« Reply #3 on: December 30, 2013, 01:51:28 am »
The 25 seconds sounds like a lot, but could be affected by:

- Slow server (we have one very popular Russian mail service that has been slow for the last month or so, taking up to 40 seconds to connect, 20 seconds to select a folder, etc.)

- The device's network connection (mobile has higher latency than WiFi, no matter what its speed is... except LTE)

- The "messages per page" setting in AquaMail.

This last one is how many recent messages the app looks at, every time it checks mail. The default is 25, but it can be set in the thousands range. Obviously, that's much slower.

That's about all I have to say without a debug log in front of me. My telepathic skills are limited :)
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

doministry

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Re: To Fix
« Reply #4 on: December 30, 2013, 02:52:53 am »
The 25 seconds sounds like a lot, but could be affected by:

- Slow server (we have one very popular Russian mail service that has been slow for the last month or so, taking up to 40 seconds to connect, 20 seconds to select a folder, etc.)

- The device's network connection (mobile has higher latency than WiFi, no matter what its speed is... except LTE)

- The "messages per page" setting in AquaMail.

This last one is how many recent messages the app looks at, every time it checks mail. The default is 25, but it can be set in the thousands range. Obviously, that's much slower.

That's about all I have to say without a debug log in front of me. My telepathic skills are limited :)
How to make a debug?

As for the options:
I have a very fast server and top notch +HSDPA connection. Very fast.
I have all of my inbox in my phone meaning 1400 emails. On IMAP.

On the other email app I've used I've had the same thing and checking the mail was blazing fast.
With all the emails on phone etc.

Where is the message per page setting? My app is in polish.