Author Topic: No sound notification on incoming mail  (Read 8363 times)

nikonier

  • Newbie
  • *
  • Posts: 1
No sound notification on incoming mail
« on: November 22, 2012, 01:04:18 am »
Hi,
i configured the account with extd. settings, enable Sound and choose a soundfile.
But after a mailcheck with incoming Mail the sound was not played.
Aqua-mail version: 1.2.0.4

Tested on different mobil phones, with Android 4.0.2 and Android 2.3.3

regards,

Juergen

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: No sound notification on incoming mail
« Reply #1 on: November 23, 2012, 02:37:33 am »
Juergen,

Did the app post a status bar notification about unread messages?

Also note that there won't be unread message notifications if you check mail "manually" while the app is open (since you're driving it, and see the unread message counts right there).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

pandbrod

  • Newbie
  • *
  • Posts: 5
Re: No sound notification on incoming mail
« Reply #2 on: December 19, 2012, 12:52:56 am »
I have the exact same problem - have you found a solution??  Thanks, Pat

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: No sound notification on incoming mail
« Reply #3 on: December 19, 2012, 03:45:46 am »
Does the app post notifications in the status bar though?

Did you select a sound that's special in any way, perhaps an .mp3 on the memory card?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/