Author Topic: Sending mail using data  (Read 12120 times)

MLL2013

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Sending mail using data
« on: December 20, 2013, 09:46:45 am »
I was prompted to download the pro version of this email as my cell phone company has started blocking outgoing mail servers for ISPs in an attempt to get customers to use their email. The description said I could configure an outgoing mail server for wi-fi and mobile. Everything is working just fine on the wi-fi part, but when I connect to data only, I cannot send mail. What am I doing wrong? Thank you.

Kostya Vasilyev

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Re: Sending mail using data
« Reply #1 on: December 20, 2013, 03:34:42 pm »
Wheyll...

- Yes, there is a way to configure an outgoing server override for when the device is connected WiFi. Some residential ISPs need that.

This is configured on each account's Outgoing server settings screen (a checkbox near the bottom), under Account setup (during initial setup - press Manual then Next, for an existing account long press it in the account list and choose Account setup).

- On the other hand, if your device's current connectivity is mobile data, *and*, as you mentioned, the mobile provider deliberately blocks mail server connections, well..... AquaMail won't be able to create a miracle.

A very shady "business" practice, BTW.

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MLL2013

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Re: Sending mail using data
« Reply #2 on: December 20, 2013, 05:50:51 pm »
Thanks for your reply. I thought that Aqua Mail took two outgoing mail servers. Apparently I Phones let people put two outgoing mail servers. I agree, very shady practice, and I have opened a ticket with the cell phone company.

I edited the outgoing server to the one the cell phone company gives, but I'm not sure what to pick. Options

No outgoing server: checked or not?
SMTP server: I entered the cell phone provider's
Security type: Not sure what to pick.  Currently have not encrypted, but that doesn't seem right.
Server port: entered what was given by cell phone company
Authorization: Choose Automatically
Login: my email address
Password: my email password
Override when on WiFi - unchecked

When I click Next, I get an outgoing mail server (SMTP) network error. I am to make sure the data is correct.

Any help is appreciated. Can I not have the two servers? Basically I want the one to use at home when connected to wi-fi and the one to use when using data. Thank you.

Kostya Vasilyev

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Re: Sending mail using data
« Reply #3 on: December 20, 2013, 06:53:30 pm »
Yes, AquaMail can use a different server when the device is connected to WiFi.

This is the "Override when on WiFi" checkbox - just "check" it and you'll see a second set of settings which will be used when the device is connected to WiFi (any access point or a specific one by name).

And yes, this is "just like the iPhone".

However, if the device is connected to mobile data, and has no WiFi connection (Android can only use one connection type at a time), then -- AquaMail won't be able to use a WiFi connection that does not exist.

I can't advise on your outgoing server settings (including encryption) without knowing any details (e.g. server name), but please try STARTTLS or SSL. The app will adjust the port number as appropriate (587 and 465, respectively).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MLL2013

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Re: Sending mail using data
« Reply #4 on: December 20, 2013, 07:51:07 pm »
Thank you for replying. So I am gathering I put in the outgoing mail server as the one the cell phone company provides. In this case, I'm using smtp.telus.net. What is the difference between SSL (strict check) and SSL (accept any). I also have those options for STARTTTLS. Which do I pick?

Kostya Vasilyev

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Re: Sending mail using data
« Reply #5 on: December 20, 2013, 10:00:47 pm »
Try "strict" first, and if you get connect errors or SSL errors, use "accept any". This has to do with server side certificates and how compatible they are with your particular device / Android version.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MLL2013

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Re: Sending mail using data
« Reply #6 on: December 20, 2013, 10:47:33 pm »
Still some confusion.

When I select the SSL (strict check) and or anything else, the server port changes to 465. I was told to use 587. So I put that.

What do I pick for authorization? I currently have choose automatically. I also hae choose automatically for the server to override when on Wi-Fi.

When I am setting this up, should I be connected to data or wi-fi or does it matter?

Thank you!

MLL2013

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Re: Sending mail using data
« Reply #7 on: December 20, 2013, 10:53:54 pm »
Is there a support line I can call?

MLL2013

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Re: Sending mail using data
« Reply #8 on: December 21, 2013, 12:40:11 am »
I deleted all my accounts and I'm starting over. Now I cannot get gmail to work.

For incoming server:
Server type: IMAP
Server name: imap.gmail.com
Security type: SSL (accept all)
Server port: 993
Login: my email address
Password: my email password
Folder prefix: automatic is checked


Outgoing server
smtp.gmail.com
Security type: SSL (accept all)
Port: 587
Authorizaton: choose automatically
Login: my email address
Password: my email password


When I click next, I get: "Outgoing mail server (SMTP) Network error. Please make sure the data is correct.

Before, it configured everything automatically when I selected next. What am I doing wrong?

Kostya Vasilyev

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Re: Sending mail using data
« Reply #9 on: December 21, 2013, 12:55:50 am »
smtp.gmail.com only works on port 465 with SSL.

And AquaMail has automatic setup for @gmail.com accounts, so you can just press Next and it should work.

(the upcoming release will automatically recognize accounts hosted on Google Apps, too)
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MLL2013

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Re: Sending mail using data
« Reply #10 on: December 21, 2013, 02:00:56 am »
When I am connected to wi-fi, and do the automatic setup, I get this message:

Incoming mail server (IMAP): Invalid security (SSL) certificate.
Outgoing mail server (SMTP): Invalid security (SSL) certificate.

Please make sure the data is correct.

When I change it to the port number and SSL (accept any), it doesn't work either.

Kostya Vasilyev

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Re: Sending mail using data
« Reply #11 on: December 21, 2013, 11:34:33 pm »
Either your Internet providers replaces Gmail's SSL certificates (bad idea, but sometimes providers snoop on encrypted traffic "to offer additional features to the customer"), or you've edited server settings and they're wrong.

The right settings for for GMail (and the app puts them into automatically) are:

- Incoming mail: IMAP, imap.gmail.com, SSL (strict), 993
- Outgoing: smtp.gmail.com, SSL (strict), 465

Hope this helps.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MLL2013

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Re: Sending mail using data
« Reply #12 on: December 22, 2013, 09:26:44 am »
Thank you for answering all my questions. It is almost working. GMAIL set up automatically, so that works on wi-fi and data.

ISP email only works on data. For the manual setup, I have the first server as the one the phone company gave me. Then I have override when connected to wi-fi as the one from the ISP. I still cannot send out email when connected to data. It doesn't seem to work unless I have them reversed, but I don't think so.

Kostya Vasilyev

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Re: Sending mail using data
« Reply #13 on: December 22, 2013, 04:44:25 pm »
What do "cannot send email" and "doesn't seem to work" mean, exactly? What is the error message in AquaMail (if any)?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MLL2013

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Re: Sending mail using data
« Reply #14 on: December 24, 2013, 12:51:35 am »
It appears now that everything is working as it should. Thank you for answering all these questions.