Author Topic: Hotmail and Yahoo mail accounts send emails only via Wifi  (Read 8375 times)

aeic

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Hotmail and Yahoo mail accounts send emails only via Wifi
« on: November 16, 2013, 07:29:28 pm »
Hi, how can i configure my hotmail and Yahoo mail accounts to send emails out when my phone is not connectedto a Wifi network. While in wifi the emails are sent out with no problem. My Gmail account works fine as well as my work account. Thanks in advance.

Kostya Vasilyev

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Re: Hotmail and Yahoo mail accounts send emails only via Wifi
« Reply #1 on: November 18, 2013, 02:14:35 am »
The app doesn't care about WiFi vs. mobile, and connect to any server exactly the same way.

Please long press the accounts (in turn) in the account list, choose Account setup -> Manual -> Next to see the outgoing server settings.

Make sure you're not trying to use port 25, that's commonly blocked at the network level.

The right settings for Yahoo: smtp.mail.yahoo.com, SSL, port 456; and for Hotmail (when using POP3 for incoming): smtp.live.com, STARTTLS, port 587.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

aeic

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Re: Hotmail and Yahoo mail accounts send emails only via Wifi
« Reply #2 on: November 19, 2013, 07:45:26 pm »
Thanks Kostya but I check what you said an my configuration uses the ports that you mentioned. Let me give you more information. As I mentioned before, when in Wi-Fi Aqua-mail sends e-mails normally but if my phone is not in Wi-Fi mode it does not send the Hotmail messages located in the outbox. It receives Hotmail messages all the time (Wi-Fi and cellular mode)
New information. When no in Wi-Fi and I try to send a Hotmail message, I get the following error: "Outgoing server login error:5355.2.1 Logging to your account via a web browser to verify your account" Even thought the configuration is correct since in Wi-Fi it works fine, I double checked it with a web browser.
I deleted the Hotmail account and added it back again but now using the configuration for IMAP that you recently posted. It did not fix the problem. Actually if I am not in Wi-Fi mode Aqua-mail does not allow me to create the account. I switched back to Wi-Fi and my account was successfully created. But if I try to send a Hotmail message in cellular mode I get the same error message.
Thanks in advance for your help.

Kostya Vasilyev

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Re: Hotmail and Yahoo mail accounts send emails only via Wifi
« Reply #3 on: November 25, 2013, 01:51:38 am »
Hello,

Thanks you for this additional info, but as I've said before, the app does not care if it's WiFi or mobile, the cause of these issues is elsewhere.

The part of this message starting with the number (error code) comes from the server:

 "Outgoing server login error: 5355.2.1 Logging to your account via a web browser to verify your account"

My code would never dream about telling the user to "log into the account via a web browser", it really has no reason to infer anything like that.

Seems to me, you should contact MS support for help with this error message, and mention it only happens when on mobile.

Now when I think of it, the difference could be due to mobile using IPv6 (I'm guessing here.... I know Verizon uses IPv6 quite broadly these days, maybe others).... but even then, the issue is on MS's side.

Feel free to capture a debug log though.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/