Author Topic: Help!  (Read 5075 times)

dmarch

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Help!
« on: August 05, 2013, 03:42:12 pm »
I have deleted messages set to Hide in app and keep on server plus I've unticked the Remove deleted Messages from Server, but when I empty the deleted folder the emails disappear from the server.

Sent from my Dumbphone


Kostya Vasilyev

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Re: Help!
« Reply #1 on: August 06, 2013, 02:10:24 am »
Hi,

1 - "Remove when deleted" works in the opposite direction, by removing from AquaMail those messages that have been downloaded before, and then discovered to be missing on the server.

2 - After you've chosen "Hide when deleted", the delete button (in message list, message view) will change into an "X with an eye" icon (my lame attempt at presenting "hide from view").

This button will hide messages without deleting from the server.

On the other hand, those messages that you'd already moved into [ deleted ] before then, will continue on their path as before - will be deleted from the server if you purge the folder. You might want to select messages in [ deleted ] and use the restore icon to move them back (up-pointing arrow).

Putting it differently: there are three ways to "delete" messages in the app. Account options and folders let you choose the default from that point on, but it's not retroactive.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

dmarch

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Re: Help!
« Reply #2 on: August 06, 2013, 09:52:18 am »
Thanks very much for your reply.

To summarize then, provided I don't purge the deleted folder nothing gets deleted from the server. Once I download emails to my pc, which are then automatically removed from the server, those emails, even though hidden, will be removed from aquamail.

Sent from my Dumbphone


Kostya Vasilyev

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  • Posts: 12740
Re: Help!
« Reply #3 on: August 14, 2013, 02:38:22 am »
Yes, that's it. And then, any newer messages will get the "hide" treatment (since you've set it as the default).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/