Author Topic: Purchased Aqua Mail pro through Google Play but have not received any download l  (Read 4556 times)

oab

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  • Posts: 1

Purchased Aqua Mail pro and I have paid through Google play and i was billed, but I have not received anything by mail at the email address i have entered on the order page.

I want the unlocker i have paid for or money back so i can purchase again.

Thomas

  • Sr. Member
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If you have payed through Google Play you can imitatively download the unlocker through Google play. Is that not possible? What does the Google Play page of AquaMail Pro say? Installed? Buy?
The email you entered?? You need to set up an gmail account on your Android to purchase an app via Google Play.

Kostya Vasilyev

  • Hero Member
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This is the history of your order. It was canceled and refunded by Google. Why, I don't know.

Quote
Order history
Jul 12     2:00 PM   Order shipped   You shipped this order with the following tracking numbers:
Aqua Mail Pro Key :
Jul 12     1:57 PM   Order cancelled   Google cancelled this order.
Reason: Other (describe below)
Jul 12     1:57 PM   Refund applied   You applied a refund of INR261.61 to this order.
Reason: Other (describe below)
Message sent to customer: We are sorry about your experience. We are refunding your account.
Jul 12     1:12 PM   Order charged   The customer's credit card was successfully charged for INR261.61.
Jul 12     1:12 PM   Charge initiated   You initiated a charge of INR261.61 to the customer's credit card.
Jul 12     7:12 AM   Order shipped   You shipped this order with the following tracking numbers:
Aqua Mail Pro Key :
Jul 12     7:12 AM   Authorization successful   The customer's credit card was authorized for INR261.61, and passed all risk checks. (Expires Jul 19, 2013 7:12:18 AM GMT+1)
Jul 12     7:12 AM   Order received   You received a new order. Google has sent the customer an order confirmation email.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/