Author Topic: Occasional old messages re-downloading (POP3)  (Read 5680 times)

andrewilley

  • Jr. Member
  • **
  • Posts: 91
Occasional old messages re-downloading (POP3)
« on: July 01, 2013, 02:23:52 pm »
I have AquaMail (and Outlook on my laptop) set to not delete anything from my POP3 mailboxes, and my main Desktop PC Outlook is set to remove everything from the server older than 60 days. That way I know all of my devices, even the ones only used every couple of weeks, will download all emails and keep in sync with each other. It's also nice to have the backup option to pull back fairly recent messages via webmail if I ever need to.

This works fine for all my devices, except just occasionally (maybe every two or three days?) AquaMail will re-download one or two old (usually approx. 2 to 3 weeks) emails from one of my POP3 accounts, and show them as unread messages right at the bottom of the list. I initially thought the unread counter wasn't working, until I switched on the "unread first" mode and saw these old messages again.

Any idea why this may be happening? Are there any logs I can provide when it next occurs that might help?

[It just did it again in the last hour or so, at around 1pm on 1 July - two emails re-downloaded from 10 June, three from 11 June]

Andre
« Last Edit: July 01, 2013, 05:57:35 pm by andrewilley »

Thomas

  • Sr. Member
  • ****
  • Posts: 280
  • Just enjoying life...
Re: Occasional old messages re-downloading (POP3)
« Reply #1 on: July 02, 2013, 02:10:33 am »
If this happenes again could please send the devolper Kostya a debug log?
Recording a debug log is described here: http://www.aqua-mail.com/?page_id=232

andrewilley

  • Jr. Member
  • **
  • Posts: 91
Re: Occasional old messages re-downloading (POP3)
« Reply #2 on: July 02, 2013, 09:27:38 pm »
I'll have to leave debugging on until it next happens (usually within 2 to 5 days) but I suspect it might be a big logfile...

Andre

andrewilley

  • Jr. Member
  • **
  • Posts: 91
Re: Occasional old messages re-downloading (POP3)
« Reply #3 on: July 03, 2013, 03:06:06 pm »
Bingo, it just did it again. 7 old messages from 13, 15, 16 and 17 June just downloaded on the midday poll which did not download on the previous poll.

I'll send the logfile as suggested (I've been restarting it periodically until the problem happened again, so it's only 700K long).

Andre
« Last Edit: July 03, 2013, 03:26:15 pm by andrewilley »

Thomas

  • Sr. Member
  • ****
  • Posts: 280
  • Just enjoying life...
Re: Occasional old messages re-downloading (POP3)
« Reply #4 on: July 03, 2013, 07:58:18 pm »
Kostya will contact you here or personal as soon as he has analyzed the log.
Thanks

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Occasional old messages re-downloading (POP3)
« Reply #5 on: July 08, 2013, 02:02:17 am »
We've been in touch over email.... Looks like the POP3 server shuffles messages around, i.e. changes their order.

I can see this mail server supports IMAP, and recommended trying that... always my preference (more features for the user, too).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

andrewilley

  • Jr. Member
  • **
  • Posts: 91
Re: Occasional old messages re-downloading (POP3)
« Reply #6 on: September 13, 2013, 09:00:17 pm »
Just thought I'd pop back and say that this problem has not surfaced again after we finally tracked down the setting that was causing the problem. Many thanks for all your time and help.

Andre