Author Topic: Listed InBox Email Does Not Exist  (Read 7127 times)

UncleGuy

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Listed InBox Email Does Not Exist
« on: June 29, 2013, 07:11:09 pm »
I have been using AquaMail Pro for about a year on my POP3-enabled Verizon Note II.
There are two Accounts created -- one is for work; one is personal.

This started over the past two weeks...
Email counted under the work account says there are (for example) 132 messages -- but none appear as this is listing what used to be in the InBox (and then the Trash Folder).
Two new messages appear -- which I can see. And that count jumps to 134.
I delete those two after reading them. The count reverts to 132.

I have not used any other software on the phone to view or delete the earlier messages -- only AquaMail Pro.
I stopped using the default Verizon email App as soon as I discovered AquaMail Pro.
I have visited the work account's server and deleted all email, and/or downloaded it to my desktop computer (which also removes it from the email server).

I go back to my phone and AquaMail still lists 132 messages.
If I click on the InBox or ask it to Show Hidden (since these were all previously Deleted), AquaMail shows a repeating attempt to Refresh. That is, every second or so the Refresh Icon revolves, displays a second count at the top of the screen (1.02... 1.34... 2.07... 1.56...) over and over again. I have let it run for over an hour hoping it might display all 132 "messages" once it went through the entire list, but it never does.

The personal account does not exhibit this behavior. If I receive messages and then delete them on this account, the count reverts to 0 as it should.

Why is the work account doing this?
I've tried rebooting. And all settings I could find under that Account were unchanged. Nothing works. Nothing was changed recently. It's as if it's caught in an endless loop of trying to display messages which I know do not exist. I do not use Smart Inbox. The phone is running Android 4.1.2.

Thomas

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Re: Listed InBox Email Does Not Exist
« Reply #1 on: June 29, 2013, 09:44:30 pm »
Try:
Main menu - compact database. This solved some times similiar problems.
Moto X - XT1058
Stock 4.4.4
Root, Faux Kernel, Boot-loader unlocked, etc. blabla ..

Samsung Galaxy Note 10.1 (N8013)
Gnabo Rom V7 - 4.4.2
Root, Boeffla's Kernel, etc. bla bla ..

UncleGuy

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Re: Listed InBox Email Does Not Exist
« Reply #2 on: June 30, 2013, 12:14:50 am »
Thanks for the response.
I did this last night -- no help.
I did it, again, after your suggestion -- no help.

It exhibits the very same bahavior. Says "Loading", and repeatedly displays the seconds (I guess, per message). But will do this forever without anything changing other than the displayed time (3.03 sec... 3.71 sec... 3.91 sec...).

The swirling circle in the lower left corner flashes off and on now and then between the timing message and the static semi-circular two-arrow symbol.

I did notice the seconds displayed are much greater today than yesterday. Where they were 1.02... 2.36... 1.07... yesterday -- now, none are below 3 and as high as 9 (if it helps). Maybe due to having difficulty with "attachments"?

Also, my phone is not rooted -- although I'm considering it.

Thomas

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Re: Listed InBox Email Does Not Exist
« Reply #3 on: June 30, 2013, 12:24:34 am »
Have you considered to delete the miss behaving account and add it again? As it is a POP3 account Inbox will be downloaded again but not the Sent folder.
Moto X - XT1058
Stock 4.4.4
Root, Faux Kernel, Boot-loader unlocked, etc. blabla ..

Samsung Galaxy Note 10.1 (N8013)
Gnabo Rom V7 - 4.4.2
Root, Boeffla's Kernel, etc. bla bla ..

UncleGuy

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Re: Listed InBox Email Does Not Exist
« Reply #4 on: June 30, 2013, 01:02:56 am »
Well, actually, I beat you to the punch! I just did that after trying the Compact Database -- and it worked.

I'm just curious what might cause it. And -- thanks, again!

Thomas

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Re: Listed InBox Email Does Not Exist
« Reply #5 on: June 30, 2013, 01:26:55 am »
Well, actually, I beat you to the punch! I just did that after trying the Compact Database -- and it worked.

I'm just curious what might cause it. And -- thanks, again!
Two idiots , same thinking. :)
No clue, never had this problem, might be a clustering of the database.
Moto X - XT1058
Stock 4.4.4
Root, Faux Kernel, Boot-loader unlocked, etc. blabla ..

Samsung Galaxy Note 10.1 (N8013)
Gnabo Rom V7 - 4.4.2
Root, Boeffla's Kernel, etc. bla bla ..

Kostya Vasilyev

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Re: Listed InBox Email Does Not Exist
« Reply #6 on: July 01, 2013, 02:25:35 am »
Glad the issue is resolved, and sorry it happened in the first place.

I hope it doesn't happen again -- but if it does, please contact me directly at kmansoft / at sign / gmail / dot com to figure out what's happening inside the app so I can fix it.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

UncleGuy

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Re: Listed InBox Email Does Not Exist
« Reply #7 on: July 01, 2013, 05:08:11 am »
Thanks, Kostya. It's reassuring to know you monitor these messages.
It started while I was traveling. It only affected the one account -- which was odd.

The behavior was similar to what I have seen in Outlook from time to time -- where a certain email or attachment is corrupted and prevents anything further from loading. The repeating display of the seconds, as if it was accessing each unviewable message, was interesting. The refresh icon would flash for a second then revert to the static icon. I let it run for well over an hour to see if it needed to count through all 132 messages, but it never stopped doing this.

Kostya Vasilyev

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Re: Listed InBox Email Does Not Exist
« Reply #8 on: July 14, 2013, 02:51:45 am »
Hmm. Just in case it happens again -- and I'm really hoping it doesn't :) --

I would suggest long pressing the account, choosing the last item (Diag: message dates) and letting it run to completion. It will then prompt you to email me a log file with message dates and some other info it will get from the server (no message text or headers will be recorded).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/