AquaMail "reads" some my emails

[Zeitoun]

Hi all,

First, congratulations for AquaMail... My previous IMAP client was really poor, but the new one is simply fantastic !
But I have a small problem... I'm not sure I had it when I started using AquaMail, but it's here for at least a month:

I have my own IMAPS server, I use a lot of folders to sort my mails, and some of them are defined as incoming folders in AquaMail.
And sometimes (and for a particular folder, it's obviously "every time"), AquaMail marks some of my new mail as read, even if I don't touch my phone at all.
AquaMail is configured with the default "quarters of an hour" new mails checking (0, 15, 30 & 45).

I verified this this morning by having a thunderbird running, and seeing that:

- A mail arrived at 8:02 in my "it does this every time" folder (INBOX/Shops/Materiel-net if it helps)
- Every refresh I did in thunderbird told me the mail was in an unread state
- Until 8:15 where the mail automatically switched to a read state.

If those information help, feel free to use them:
- I do not use or show the Global Mailbox
- I used AquaMail to mark as read every mail contained in this folder (select all, mark as read, load next messages, select all, mark as read, etc, etc...) a few month ago.
- Some folder seems impacted sometimes, others every time, and others seems to be clean.
- I swear I have no other email client or script that could do this !

Anyway, again, thanks a lot for your work, and now, for your help !

Sincerely,

Olivier.

[Kostya Vasilyev]

Hi,

When this happens again, please long press the account, then last item "Diag: message dates" and run it.

This will create a log with dates and flags of recent messages, and since you run your own server, you should be able to look at it yourself (or feel free to send it to kmansoft / gmail):

"\Seen" means read, its absence means unread

Let's start here, and take it from there.

[englishjsc]

I installed AquaMail on my wife's phone so that she can get her work email. She'd been using MailDroid but it's a bit flaky at times. The only issue is similar to what has been described here. These are the details of what I have been able to figure out so far.

1. Her employer uses Microsoft subscription email services
2. Incoming email is POP3
3. AquaMail was configured to check mail every 15 minutes and with IMAP Push

When Scheduled checking is enabled, as soon as it checks it will correctly indicate the unread message count, but in Outlook on my wife's laptop, the new message will immediately update as Read, even if the message has not been selected.

This appears to occur consistently, but IMAP push checking doesn't seem to be quite as consistent. I'm not seeing messages showing up in AquaMail automatically, but when I press the refresh button, the messages that come through are marked as read in Outlook.

When both POP3 and IMAP are disabled, and only using manual refresh to check for messages, the new messages that are delivered are not marked as read on the server (and in Outlook).

Unfortunately, this issue is a deal breaker. She likes AquaMail much more than any other POP3 client she's tried but she needs it to respect the Read/Unread status so that when she is checking her mail in Outlook it will give her an accurate display of what is unread.

Please let me know if you need additional information. I will be happy to do further tests or provide more detail.

[Thomas]

I am kind of confused, but i am also not very familiar with "Microsoft subscription email services"

You say Incoming email is POP3 but you have set IMAP push?
If you have a POP3 account you can not set and configure it as an IMAP account. You have to set it up as an POP3 account which does not allow IMAP Push.

[Kostya Vasilyev]

Since your wife is using POP3 in AquaMail for this account (or at least, I think she is???), my app can't set "read" state on the server, as POP3 has no such feature.

Now, many (most) mail servers will mark messages as read when they (messages) have been downloaded over POP3.

This "already read" state will then be seen by mail apps using IMAP (and I suppose, ActiveSync) which does have a way to sync "read state", in both directions.

A solution would be to switch to IMAP in AquaMail.

To check: long press the account, choose Account setup, then Manual, and the configured server type for this account will be near the top.

To change: long press the, delete it from AquaMail, then add back in Manual mode, this time using IMAP (ask IT staff for settings if needed).