Author Topic: Notification disappears after a minute  (Read 5997 times)

delphicreator

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Notification disappears after a minute
« on: May 10, 2013, 09:15:26 pm »
Notifications of new mails do work (either with Apex Launcher and TouchWiz), but these notifications (LED and counter on the icon) disappear after one minute. Is there any timeout by Aqua-Mail or is that a different problem?

Thanks Uli

delphicreator

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Re: Notification disappears after a minute
« Reply #1 on: May 12, 2013, 11:43:30 pm »
Addition: it seems that the state of the new mail is set to "read"  after a while and the notification disappears because of that. Is it possible that Aquamail marks the mail as "read" by itself?

Uli

Kostya Vasilyev

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Re: Notification disappears after a minute
« Reply #2 on: May 13, 2013, 02:35:37 am »
Hi,

No, the app does not change message states on its own.

Are you using any other mail app? E.g. desktop?

When this happens again, please long press the account, select "Diag: message dates" (last item), then select the folder, and run the diag test to completion. At the end, you'll be prompted to send the debug log to the developer (that's me).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

delphicreator

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Re: Notification disappears after a minute
« Reply #3 on: May 13, 2013, 08:09:08 pm »
Hi Kostya,

no other mail-app.

I sent you the desired log by mail. Thanks.

Uli