Author Topic: Can't login to my Brandman University account  (Read 6916 times)

Rcranium

  • Newbie
  • *
  • Posts: 2
Can't login to my Brandman University account
« on: May 01, 2013, 08:32:23 am »
Hi.



Incoming server imap error connecting
Outgoing mail server smtp error connecting
Make sure data is correct

Data is correct. Verified from other devices.


Mail.brandman.edu


Tia


Rc



Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: Can't login to my Brandman University account
« Reply #1 on: May 06, 2013, 03:17:32 am »
I tried to look up "mail.brandmail.edu" from my desktop system, and there is no such server in existence:

kman@roxy:~$ nslookup  mail.brandman.edu
Server:      127.0.1.1
Address:   127.0.1.1#53

Non-authoritative answer:
*** Can't find mail.brandman.edu: No answer

Same when I do this from my London-based web server.

Nothing to do with the app. Please ask the IT dept. about the right settings.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: Can't login to my Brandman University account
« Reply #2 on: May 09, 2013, 02:52:48 am »
Update: this mail account is served by Gmail.

Please use manual account setup, and enter:

- Incoming: IMAP, server imap.gmail.com, security SSL, port 993
- Outgong: server smtp.gmail.com, security SSL, port 465
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Rcranium

  • Newbie
  • *
  • Posts: 2
Re: Can't login to my Brandman University account
« Reply #3 on: May 09, 2013, 03:46:17 am »
Got it working!


Thanks for all your help. :)