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Bug reports / Re: Hotmail server issue
« Last post by Martin Kostov - Aqua Mail Support on January 30, 2024, 05:51:19 pm »Hello,
I had submitted a ticket when this first happened, and today I saw it was closed without any response. This does not parallel with the level of support from Aquamail I had received in the past. I am using the Pro version. - The ticket was probably automatically closed. Please re-open it from your side and I will have a look at it.
Side question.. is the pro version a subsciption or a one time fee? - The Pro version is not a subscription.
I am not going to reinstall the application or my hotmail account unless there is some specific change or reason. If I could roll back to a previous version, I would do that to see if perhaps the current version, Android 14, Samsung UI etc are the cause. - I suggest you remove the account from Aqua Mail completely, and then add it again, as I stated in my previous message here. It solves the issue! There is no way around it.
I had submitted a ticket when this first happened, and today I saw it was closed without any response. This does not parallel with the level of support from Aquamail I had received in the past. I am using the Pro version. - The ticket was probably automatically closed. Please re-open it from your side and I will have a look at it.
Side question.. is the pro version a subsciption or a one time fee? - The Pro version is not a subscription.
I am not going to reinstall the application or my hotmail account unless there is some specific change or reason. If I could roll back to a previous version, I would do that to see if perhaps the current version, Android 14, Samsung UI etc are the cause. - I suggest you remove the account from Aqua Mail completely, and then add it again, as I stated in my previous message here. It solves the issue! There is no way around it.