Recent Posts

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81
Bug reports / Re: Hotmail server issue
« Last post by Martin Kostov - Aqua Mail Support on January 30, 2024, 05:51:19 pm »
Hello,

I had submitted a ticket when this first happened, and today I saw it was closed without any response. This does not parallel with the level of support from Aquamail I had received in the past. I am using the Pro version. - The ticket was probably automatically closed. Please re-open it from your side and I will have a look at it.

Side question.. is the pro version a subsciption or a one time fee? - The Pro version is not a subscription.

I am not going to reinstall the application or my hotmail account unless there is some specific change or reason. If I could roll back to a previous version, I would do that to see if perhaps the current version, Android 14, Samsung UI etc are the cause. - I suggest you remove the account from Aqua Mail completely, and then add it again, as I stated in my previous message here. It solves the issue! There is no way around it.
82
Bug reports / Re: Hotmail server issue
« Last post by Jdavis37 on January 30, 2024, 05:43:40 pm »
Have you attempted to remove the accounts from Aqua Mail entirely and then re-add them? Many users have reported that this resolves the "NO AUTHENTICATION FAILED" error, and their accounts function as intended afterward.

The problems with Hotmail and Aquamail exists already from 16 December (!!!).
See other topic.

And the only thing you can give us as a solution is trying to re-add our accounts, as we didn't tried this by ourselves.

One and a half month later to fix a problem... that is unacceptable, not to say very unprofessional.

I had submitted a ticket when this first happened, and today I saw it was closed without any response. This does not parallel with the level of support from Aquamail I had received in the past. I am using the Pro version.

Side question.. is the pro version a subsciption or a one time fee?

I have rentered my entire account more than once. I have changed settings in the manual mode fro the strict settings to accept any settings. Doesn't help. I get mail. It just decides to throw the annoying error messages when it chooses. Works for a while, then stops. repeats.

I have 2 other mail apps now on my phone and neither is having any issues. I have usedAquamail for a long time and have enjoyed it, but if my accout is not an annual renewal type of plan, it may be time to remove it. Not my desire because I like it, but this at the moment does not seem to be resolving.

I am not going to reinstall the application or my hotmail account unless there is some specific change or reason. If I could roll back to a previous version, I would do that to see if perhaps the current version, Android 14, Samsung UI etc are the cause.

Any other new suggestions, i'll try before removing the app.
83
Bug reports / Re: Hotmail server issue
« Last post by mikeone on January 30, 2024, 03:47:00 pm »
Have you read this message yet?

Same problem to me. I removed the account and set up a new one, but th issue is still there.

Probably is a microsoft server issue, because i can login via browser with no problem, bui I and other users have the same error on windows thunderbird app.

84
How do I... / Re: Reply all - how to remove yourself
« Last post by Martin Kostov - Aqua Mail Support on January 30, 2024, 10:50:03 am »
For gmail account I can add alias. Why i can't add alias also for Office365?
It is very frustraiting to replay work email on phone because you ALWAYS need to remove you own address from recipient.

Hello,

Adding an alias to work accounts it's still not possible in Aqua Mail.
85
Bug reports / Re: Missing customize buttons in message view
« Last post by Ploki on January 30, 2024, 10:49:55 am »
This is very good trick that I didn't know. Thanks
86
Bug reports / Re: Missing customize buttons in message view
« Last post by Justin on January 30, 2024, 08:47:53 am »
Scroll up the buttons panel in message view. Then drag the buttons as you want to.
87
Bug reports / Re: Hotmail server issue
« Last post by Sylver on January 30, 2024, 04:35:48 am »
Have you attempted to remove the accounts from Aqua Mail entirely and then re-add them? Many users have reported that this resolves the "NO AUTHENTICATION FAILED" error, and their accounts function as intended afterward.

The problems with Hotmail and Aquamail exists already from 16 December (!!!).
See other topic.

And the only thing you can give us as a solution is trying to re-add our accounts, as we didn't tried this by ourselves.

One and a half month later to fix a problem... that is unacceptable, not to say very unprofessional.

88
Bug reports / Re: Missing customize buttons in message view
« Last post by Ploki on January 30, 2024, 03:34:41 am »
Still no solutions how to customize buttons in message view like it was in earlier versions?

If I want mark message as read, earlier I touched one icon. Now I must to scroll up bottom buttons panel, click More and find one action (mark as read) between numbers of another actions.
89
How do I... / Re: Reply all - how to remove yourself
« Last post by Ploki on January 30, 2024, 03:26:01 am »
For gmail account I can add alias. Why i can't add alias also for Office365?
It is very frustraiting to replay work email on phone because you ALWAYS need to remove you own address from recipient.
90
Bug reports / Re: Hotmail server issue
« Last post by viperacer on January 29, 2024, 08:46:10 pm »
Same problem to me. I removed the account and set up a new one, but th issue is still there.

Probably is a microsoft server issue, because i can login via browser with no problem, bui I and other users have the same error on windows thunderbird app.
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