AquaMail Forum

English => General Discussion => Topic started by: johnyu1997 on December 22, 2021, 08:12:54 am

Title: Attachment is missing
Post by: johnyu1997 on December 22, 2021, 08:12:54 am
I found out some of the email attachments are missing when it is received by aqua.  I send the same email to gmail and it is ok.  I already set no limit to receive email attachment with wifi and 3g.  I sent the email with outlook 365 version 2111 build 14701.20262.
Title: Re: Attachment is missing
Post by: Nedialko Kondev, MobiSystems, AquaMail Support on December 23, 2021, 08:32:04 am
I found out some of the email attachments are missing when it is received by aqua.  I send the same email to gmail and it is ok.  I already set no limit to receive email attachment with wifi and 3g.  I sent the email with outlook 365 version 2111 build 14701.20262.
Hi,

Please contact us at support / at / aqua-mail / dot / com with a description of your steps. Are you sending the email from outlook on PC or Android app?

In addition to that please provide a screenshot for the wrongly displayed email and the .eml file with the missing content. Aqua Mail can do that. Open the message > expand the action bar list from the bottom > tap save as eml.

Regards,
Nedialko