AquaMail Forum
English - Android => General Discussion => Topic started by: Fabrizio on May 18, 2021, 09:30:05 am
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Hi team, from 7 years I always received push Gmail notification, with your last version (1810) I receive the email after 5 or 6 hours. I did not change nothing on my app or on my account. Can you help me?
Kind regards
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Anche io ho segnalato il problema molto tempo fa e tutt'ora ancora persiste.
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Il mio account gmail configurato in AM riceve la posta quando le pare, è snervante. Però quando è collegato al wi-fi tutto funziona alla perfezione e correttamente.....secondo me tutto è imputabile all'app AM. Gentilmente se potete sistemare sarei felicissimo.
Grazie
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Anyone else having issues with push email not working properly lately on the last release and beta fix?
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Hi team, from 7 years I always received push Gmail notification, with your last version (1810) I receive the email after 5 or 6 hours. I did not change nothing on my app or on my account. Can you help me?
Kind regards
I just created a new thread as I have the same exact problems.
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Thought I was the only one but apparently not.
https://www.aqua-mail.com/forum/index.php?topic=8141.0
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I'm having the same problem with Gmail and office 365 account. With the last versions of Aqua a lot of issues. Keyboard not popping up, we can't directly share the attachments because they cannot opened and a lot of times there is a network error and I can't send any mail. I think I will switch to outlook that unfortunately at the moment is the only one that seems works well.
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I thought it was just me and like you I have tested other clients and these issues are not coming up so I know it is isolated to AM at this point. Especially the keyboard problem. Not sure what more can be done, I've provided debug logs, videos etc but nothing to show for it.
This behavior with push email not immediately showing new emails is a huge problem. I have to manually check and find I miss new emails if I forget to do a manual refresh. Very frustrating.
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https://www.aqua-mail.com/forum/index.php?topic=8150.0
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I've created a bug report for what its worth but not confident it will get resolved
https://www.aqua-mail.com/forum/index.php?topic=8151.0
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For what its worth, i rolled back to 1.27.2-1730 before all these updates and the push email is working again fine.
Keyboard bug is still there however.
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For what its worth, i rolled back to 1.27.2-1730 before all these updates and the push email is working again fine.
Doesn't make me feel any better the keyboard bug is still there.
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Hi all,
First and foremost, I've merged the topics into this one. Please follow the posts here. In addition, send the following details at support / at sign / aqua-mail / dot / com and we'll investigate:
1. Aqua Mail Push and Sync settings - per account and for the whole app?
2. How often is this observed?
- all the time
- a few times per day
- a few times per week
3. Is there something that fixes this for a short period of time and then it occurs again? I.e. you kill the app, restart the device and it push works again?
4. Does the problem occur on Gmail only? If not which accounts are affected - all account or part of your accounts?
5. Check if the app is added as an exception in the battery optimization settings.
- mind that if you have automatic battery saving mode turned on, once you go back to normal mode, this sometimes may mix up the app's settings
- mind that Huawei and Xiaomi, by default, bring battery optimization settings to default state after app update
- for Samsung: Settings > Apps > Aqua Mail > Battery > Battery optimization > All apps > Aqua Mail > Don’t optimize
5.1 One more thing to check for Samsung is System settings > Device care > Battery > (⁝) menu > Settings:
- disable Put unused apps to sleep
- disable Auto-disable unused apps
- remove your app from the list of Sleeping apps
- disable background restrictions for Aqua Mail (if any)
6. Send us the device model and Android version.
7. Enable debug logging and when you observe the problem send us the debug log. How to create a log is explained on the website: https://www.aqua-mail.com/troubleshooting/
8. Are there any antivirus/ad blockers/firewall apps that may kill the app during the push process?
We're also looking into the problem and your participation will help us get to a quicker resolution (as always)
Regards,
Nedialko
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Hi all,
First and foremost, I've merged the topics into this one. Please follow the posts here. In addition, send the following details at support / at sign / aqua-mail / dot / com and we'll investigate:
1. Aqua Mail Push and Sync settings - per account and for the whole app?
2. How often is this observed?
- all the time
- a few times per day
- a few times per week
3. Is there something that fixes this for a short period of time and then it occurs again? I.e. you kill the app, restart the device and it push works again?
4. Does the problem occur on Gmail only? If not which accounts are affected - all account or part of your accounts?
5. Check if the app is added as an exception in the battery optimization settings.
- mind that if you have automatic battery saving mode turned on, once you go back to normal mode, this sometimes may mix up the app's settings
- mind that Huawei and Xiaomi, by default, bring battery optimization settings to default state after app update
- for Samsung: Settings > Apps > Aqua Mail > Battery > Battery optimization > All apps > Aqua Mail > Don’t optimize
5.1 One more thing to check for Samsung is System settings > Device care > Battery > (⁝) menu > Settings:
- disable Put unused apps to sleep
- disable Auto-disable unused apps
- remove your app from the list of Sleeping apps
- disable background restrictions for Aqua Mail (if any)
6. Send us the device model and Android version.
7. Enable debug logging and when you observe the problem send us the debug log. How to create a log is explained on the website: https://www.aqua-mail.com/troubleshooting/
8. Are there any antivirus/ad blockers/firewall apps that may kill the app during the push process?
We're also looking into the problem and your participation will help us get to a quicker resolution (as always)
Regards,
Nedialko
You already have the debug log I sent for the Keyboard bug which is still not resolved as you are aware so you can use that same log.
Using the older version of the app it works fine no issue and no changes have been made in any of the settings. The recent changes since 1.27.2-1730 have caused this problem.
1. (Screenshot attached)
2. Everyday - all the time
3. nothing works, killing the app, rebooting the phone no difference.
4. All gmail accounts affected, do not use other accounts with this app
5. Aqual Mail and AM Paypro Key not optimized and allowed to run in the background and allowed background data usage
5.1 (Samsung will only allow apps you select as not running in background in this category since Aqua Mail is not in this list it will not show up as an app that can be be put to sleep) Not possible to put AM to sleep in device care b/c of previous option.
6. Sent already in same email with debug log for Keyboard bug
8. None
Please fix this and the Keyboard bug
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email also sent to support
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You selected 5000 messages to sync for every folder? 10000 messages to cache locally? This is rather unusual and can cause problems.
I suggest using only 500 each.
Additionally only enable inbox folder and max. 2 other folders for Push.
Gmail Push works like a charm for me.
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Only inbox is set for push that is it.
Yep 5k and 10k, this inbox is very small makes no difference in relation to this issue.
Push works fine on 1.2.27 and prior all the new releases have major delays like Fabrizio also reported.
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I didn't change anything on my app and from yesterday seems that the problem is solved alone. Yesterday I received all email in push for Gmail and exchange without any problem. I don't know what's happened and I did not restart the device.
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Hi Fabrizio,
The issue is not global and that's why it's hard to catch + seems that it's not caused on our end. We've this topic here, two emails from users on support and that's about it.
In any case please check my previous post and send the info to support / at sign / aqua-mail / dot / com if the issue occurs again.
Nedialko
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We've this topic here, two emails from users on support and that's about it.
Nedialko
Just because you received emails with data to fix the bug from two people does not minimize the fact there is a problem.
Not everyone who uses this app is on this forum or even knows about it.
The keyboard bug I reported a while ago as Martin explained is now appearing on other devices as well.
You ask for info and it's provided to help solve the problem. As I stated in my case a specific version and prior has no issues, it is affecting all the newer versions since. That should at least get you a head start by looking at the code changes made.
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We've this topic here, two emails from users on support and that's about it.
Nedialko
Just because you received emails with data to fix the bug from two people does not minimize the fact there is a problem.
Not everyone who uses this app is on this forum or even knows about it.
The keyboard bug I reported a while ago as Martin explained is now appearing on other devices as well.
You ask for info and it's provided to help solve the problem. As I stated in my case a specific version and prior has no issues, it is affecting all the newer versions since. That should at least get you a head start by looking at the code changes made.
On the contrary. Bugs are prioritized according to the impact. In addition to that, this is not a bug according to what I tested... And if there is an issue with push, we'll definitely catch it and handle it.
Maybe you should try Justin's advice. I sometimes actually learn stuff about the app from his contribution in the forum.
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We've this topic here, two emails from users on support and that's about it.
Nedialko
Just because you received emails with data to fix the bug from two people does not minimize the fact there is a problem.
Not everyone who uses this app is on this forum or even knows about it.
The keyboard bug I reported a while ago as Martin explained is now appearing on other devices as well.
You ask for info and it's provided to help solve the problem. As I stated in my case a specific version and prior has no issues, it is affecting all the newer versions since. That should at least get you a head start by looking at the code changes made.
On the contrary. Bugs are prioritized according to the impact. In addition to that, this is not a bug according to what I tested... And if there is an issue with push, we'll definitely catch it and handle it.
Maybe you should try Justin's advice. I sometimes actually learn stuff about the app from his contribution in the forum.
You also didn't believe the keyboard Bug is a bug either, but as Martin stated it is showing up on other devices as well which is why you are looking at it again.
One person testing does not absolve the fact there is not a bug/issue/problem.
Justin's advice made no difference, and as I already stated, I only have push set to a single Inbox. This bug that is introduced occurred after 1.2.27.x
Perhaps prioritizing fixing bugs and base code should be a higher priority than adding features no one asked for; ie aquamail file manager, as if there was anything wrong with the exiting OS file manager, than not even providing an option to turn it off!!!
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Hi team, from 7 years I always received push Gmail notification, with your last version (1810) I receive the email after 5 or 6 hours. I did not change nothing on my app or on my account. Can you help me?
Kind regards
I just created a new thread as I have the same exact problems.
Ok, the "same exact problems" means that this is not a problem regarding Push. Since sync interval is set to 15 min by default and notification shows up after 5-6 hours, it's either a syncing problem or a problem with the notification.
What's your setting for sync interval?
Check also separate account settings.
edit:
It might be helpful to show screenshots of your
- general sync settings
- general notification settings
- general night and weekend settings
- network settings
- account separate sync settings
- account separate notification settings
- account night and weekend settings
- account IMAP options
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You can't rule out push not being a problem. I can see the new emails on my desktop, however the app does not indicate an email has shown up unless I manually do a check at which point it shows up. It is definitely not a notification problem. Can't say if sync is the issue but it is default and has not changed.
I already posted a screenshot above of the sync interval which is default of 15 mins.
Settings are static, nothing is changed from 1.2.27 which works, I only use this app for 2 accounts, once upgraded to the latest versions it exhibits this bug behavior.
Also verified by using other email apps which work fine once AM is uninstalled. Similar to the keyboard bug none of those apps have that problem, it is isolated to AM and the keyboard bug was not an issue on Android 10, started as soon as the phone upgraded to Android 11. I feel like I have to run to through this song and dance every time I find a bug with this app just to make sure it is this app causing the problem and not something else.
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Salve dove trovo la ver. 1.2.27 visto che funziona istallo quella.
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Salve dove trovo la ver. 1.2.27 visto che funziona istallo quella.
There you go:
https://www.aqua-mail.com/forum/index.php?topic=8004.0
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Grazie di tutto..
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Il piacere è tutto mio
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Can't say if sync is the issue but it is default and has not changed.
I already posted a screenshot above of the sync interval which is default of 15 mins.
You say that manually syncing works. Obviously automatic sync does not happen. And additionally Push does not work. Two different things.
I had suggested checking and compare some settings using screenshots. I don't know if it would help anything. But it seems not to be wanted by you.
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You keep skipping over the fact everything works fine under 1.2.27, No Changes to any of the Settings, yet it does not work on the latest releases.
There is no smoking gun in the settings. The problem lies with the code changes made in AM after 1.2.27, so no, I'm not going to waste my time or yours, looking at settings which work just fine on an older rev! But if you want to keep ignoring the Fact above, and keep insisting it's a setting issue go ahead.
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As I said: For me Gmail push and regular sync is working like a charm. Changes in inbox are synced within 2 seconds. I'm on version 1.29.2-1810.
So it could be interesting and helpful (also for devs) to find out the differences between our configuration. Especially if there is an issue in the program code.
But you don't want, so I give up.
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It's like beating a dead horse with you. Not sure how many times I can repeat the same thing. I give up
Keep ignoring the facts I guess. Comprehension is not a strong suit, got it!
You want to help, send your logs to the devs, they already have all the info from me.
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It's like beating a dead horse with you. Not sure how many times I can repeat the same thing. I give up
Keep ignoring the facts I guess. Comprehension is not a strong suit, got it!
You want to help, send your logs to the devs, they already have all the info from me.
You keep whining in the group but when users like me (with past issues you have complained about) and Justin who use Aqua mail ask you for specifics so they can reproduce the issue you refuse to give them the necessary information to do so. I can't reproduce this issue and I'm on the same version and neither can Justin but when Justin had asked for specifics and for Gmail sync settings instead you'd rather whine about it. You wonder why you don't get help in the form or the developer doesn't pay attention to you. Rather than whining and complaining why don't you help us help you and give us what we ask for so we can better help you solve the problem.
Is Google Play services up to date?
Is Android system webview up to date?
Have you taken the backup from an older version of Aqua Mail and restored it to this current version?
What does your sync settings look like for Gmail?
Has the battery optimization been turned off for Aqua Mail?
Just because a specific setting was set a certain way before Android was updated or before Aqua Mail was updated doesn't mean it has stayed that way. So make sure you double check what is asked to be checked in settings before saying you hadn't changed any of it because an update may have.
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It's like beating a dead horse with you. Not sure how many times I can repeat the same thing. I give up
Keep ignoring the facts I guess. Comprehension is not a strong suit, got it!
You want to help, send your logs to the devs, they already have all the info from me.
give us what we ask for so we can better help you solve the problem.
Here comes the rodeo.
No one asked for your help. No one is whining but you.
Read what was wrote prior. The data has been sent to the dev already.
Reading comprehension goes a long way! You must be cut from the same cloth.
Now go whine somewhere else.
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Salve, mi sono accorto che configurando un account di tipo exchange in AM tutto funziona a meraviglia e non perde un colpo. Quindi il gmail lo dirotto su exchange e vado avanti così fino che non verrà sistemato con le prossime versioni.
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Salve, mi sono accorto che configurando un account di tipo exchange in AM tutto funziona a meraviglia e non perde un colpo. Quindi il gmail lo dirotto su exchange e vado avanti così fino che non verrà sistemato con le prossime versioni.
purtroppo non mi aspetto una soluzione a breve. non sembrano dare la priorità a nulla a meno che più di poche persone si lamentino. dovrai usare il tuo lavoro per un po' di tempo. non credo che risolveranno il problema della tastiera e sul Play Store le persone si sono lamentate degli stessi problemi. all'altezza del corso
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peoples replies are very good.