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English - Android => General Discussion => Topic started by: paras.desai on December 07, 2020, 07:50:46 am

Title: Sync error on wifi for Outlook.com
Post by: paras.desai on December 07, 2020, 07:50:46 am

I have a typical issue. When I am on wifi network of my home or office, which is private network, i get sync error for my two outlook.com account, while my personal gmail and gsuit account sync properly. While I am on mobile 4G network, no sync problem.

Any help here!

Thanks

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Title: Re: Sync error on wifi for Outlook.com
Post by: Radoslav Stoyanov on December 07, 2020, 11:57:25 am

Hello,

Are you getting any errors when you try to connect to your accounts? If so, please send them to us at support /at/ aqua-mail /dot/ com with a debug log.
The steps for making a debug log and sending it to us can be found here: https://www.aqua-mail.com/search/?q=+Creating+a+log+if+something+doesn%E2%80%99t+work+right+  (https://www.aqua-mail.com/search/?q=+Creating+a+log+if+something+doesn%E2%80%99t+work+right+)

Regards,
Radoslav

Title: Re: Sync error on wifi for Outlook.com
Post by: paras.desai on December 07, 2020, 12:29:30 pm

Thanks for your reply
I have shared log file
Thanks

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