AquaMail Forum

English - Android => General Discussion => Topic started by: NJRadioGuy on May 05, 2020, 09:24:43 pm

Title: Restore AquaMail after phone wipe
Post by: NJRadioGuy on May 05, 2020, 09:24:43 pm

Hello,
I purchased and have been using AquaMail Pro for years. I got a new phone and after many problems with AM not finding my Exchange account I deleted the app hoping to start it all fresh. When I go in to the Android play store it's telling me I have to buy it all over again. How can I re-install the app I've already purchased?

Thanks in advance.

Title: Re: Restore AquaMail after phone wipe
Post by: Michael Maslarov, Aqua Mail on May 05, 2020, 09:39:11 pm

Hi,

You do not need to purchase it again. This is an issue that happens when you reinstall the app and have bought the Pro key. Please contact support@aqua-mail.com for faster support for your issue.

Thank you for using Aqua Mail :)

Michael

Title: Re: Restore AquaMail after phone wipe
Post by: Justin on May 05, 2020, 11:25:13 pm

Quote from: Michael Maslarov, MobiSystems on May 05, 2020, 09:39:11 pm

This is an issue that happens when you reinstall the app and have bought the Pro Key.

Does this issue happen every time?

Title: Re: Restore AquaMail after phone wipe
Post by: Nadejda Fudulska, MobiSystems, AquaMail support on May 07, 2020, 03:18:13 pm

Hi,

Please follow the steps below to activate the Pro app:
0. Open device Settings > Accounts > Google > leave only ONE Google account there:
1. Open Google Play Store with the same account:
2. Tap the menu in the upper left, My Apps & Games, tap 'Library'
3. Select the app, tap Install or Enable.
4. Open Aqua Mail > add as an account in there

Thank you,

Nadia