AquaMail Forum

English - Android => How do I... => Topic started by: aynsof on March 19, 2020, 09:29:12 pm

Title: T-Mobile updated--license lost
Post by: aynsof on March 19, 2020, 09:29:12 pm

My phone OS was recently updated and subsequently, my Aquamail licence required updating as well, for some odd reason. But Google Play continually reports that it cannot connect to the server. I emailed Aquamail for help, but my registered email address is one I cancelled some time ago, and my requests for help have seemingly not reached their recipient. Especially now, we need to stay as connected as possible, so please, someone suggest how I can get my license back. Much appreciated!

Title: Re: T-Mobile updated--license lost
Post by: Nadejda Fudulska, MobiSystems, AquaMail support on March 20, 2020, 03:48:55 pm

Hi,

Please contact us at support @ aqua-mail. com to help you activate your license.

Thank you,

Nadia

Title: Re: T-Mobile updated--license lost
Post by: aynsof on March 21, 2020, 04:27:41 pm

Thanks for your speedy reply Nadia. I followed your suggestion and contacted support, but thus far, still no reply. I know we're all quite crazy right now, so I understand that there may be delays. I'll wait a few more days, and if I am not contacted I'll let you know again. Stay safe!

Title: Re: T-Mobile updated--license lost
Post by: aynsof on March 26, 2020, 05:08:58 pm

Ok, I am being ignored both here and though your support system. I will take it up with Googleplay.

Title: Re: T-Mobile updated--license lost
Post by: aynsof on March 26, 2020, 06:05:57 pm

Never mind, I re-installed the app, and licence is restored.