AquaMail Forum

English - Android => Bug reports => Topic started by: stevealb on February 24, 2020, 06:57:31 pm

Title: Android 10 update and notifications
Post by: stevealb on February 24, 2020, 06:57:31 pm

My Verizon Samsung S9+ was just updated to Android 10. Since the update, I notice that the notification stars that show up on the widget icons to signify a new email are delayed. The phone vibrates, and there's a little email icon in the notification area, but the star on the widget icon is either delayed or doesn't show up. Any suggestions? Thanks

Title: Re: Android 10 update and notifications
Post by: phred on February 24, 2020, 09:56:22 pm

Search the forum. There have been a few issues with the 10 update. Your's sounds familiar and I think Mobi issued an update for it. Although I may be mistaken.

Title: Re: Android 10 update and notifications
Post by: stevealb on February 25, 2020, 03:05:59 am

I had done a search and didn't see my problem or a solution listed.

Title: Re: Android 10 update and notifications
Post by: phred on February 25, 2020, 05:39:30 am

Sorry. I said "I might be mistaken."

If nobody else replies, you could email support@aqua-mail.com.

Title: Re: Android 10 update and notifications
Post by: stevealb on March 04, 2020, 04:26:31 am

I sent an email twice to support about this problem, but they have not replied to either email.

Have they stopped supporting AquaMail?

Title: Re: Android 10 update and notifications
Post by: Nedialko Kondev, MobiSystems, AquaMail Support on March 04, 2020, 12:26:16 pm

Hi,

First of all, excuse me for the delayed response. We do support the app and normally respond within 24 hours on weekdays, but we are a bit understaffed at the moment and our replies will come slower until the 20th of March.

We've not been able to locate the issue, but we are working on it and have logged it. From the android police in the link below you'll that there are numerous issues related to notifications since the update, so it's a bit of a mess in locating the problem:
https://www.androidpolice.com/2019/09/12/every-new-android-10-feature-detailed-changelog/

Once we get to it, we'll come back to you.

quote author=stevealb link=topic=7714.msg44076#msg44076 date=1583285191]
I sent an email twice to support about this problem, but they have not replied to either email.

Have they stopped supporting AquaMail?
[/quote]

Title: Re: Android 10 update and notifications
Post by: stevealb on March 04, 2020, 04:13:09 pm

Quote from: Nedialko Kondev, MobiSystems, AquaMail Support on March 04, 2020, 12:26:16 pm

Hi,

First of all, excuse me for the delayed response. We do support the app and normally respond within 24 hours on weekdays, but we are a bit understaffed at the moment and our replies will come slower until the 20th of March.

We've not been able to locate the issue, but we are working on it and have logged it. From the android police in the link below you'll that there are numerous issues related to notifications since the update, so it's a bit of a mess in locating the problem:
https://www.androidpolice.com/2019/09/12/every-new-android-10-feature-detailed-changelog/

Once we get to it, we'll come back to you.

quote author=stevealb link=topic=7714.msg44076#msg44076 date=1583285191]
I sent an email twice to support about this problem, but they have not replied to either email.

Have they stopped supporting AquaMail?

[/quote]

Thanks for responding. Looking forward to a resolution.

Title: Re: Android 10 update and notifications
Post by: tekkel on November 02, 2020, 07:38:37 pm

Hi all,

I'm experiencing the same issue. Widget is not refreshing on my Samsung Galaxy S20+.
The phone vibrates, and there's a little email icon in the notification area, but the widget doesn't show the new unread emails.
I have AquaMail Pro correctly updated.

Thank you for your feedbacks.