AquaMail Forum
English - Android => Bug reports => Topic started by: Boothy on January 23, 2020, 11:57:02 am
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Hi,
I recently noticed the icon badge count never exceeds 6 on both mine and my wife's Samsung Galaxy Tab S4 (both running android 9) even when there are many more new unread emails.
Aqua Mail settings -> message notifications -> enable “Smart Watch enhancements” = enabled.
Is there anything I might do myself to fix this please? Cache cleared, but not done that for data as yet.
Thanks.
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Same here since a long time ago.
I don't even hope for a fix though :(
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Glad it's not just me, as I'd copied settings over on the installs and wondered if it was something I'd done.
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Hi,
There are two settings to check / adjust before this works.
1 – Phone settings -> Apps -> Aqua Mail -> Notifications -> enable “Show badge”.
This however will only trigger on single-message notification, so you’ll have either nothing or a “1” on the badge.
To make it work for multiple-message notifications, please:
2 – Aqua Mail settings -> message notifications -> enable “Smart Watch enhancements”.
This also changes how on-phone notifications look. You’ll be able to expand (swipe down) on a notification that’s “about” more than one message, turning into individual “cards”, one per message, each with its own action buttons (mark read and so on).
This “enhanced” notification style – which first appeared in Android 7.0 – works with the new Samsung badge feature as expected, even when there are multiple unread messages.
There are two other possible workarounds:
- Using Aqua Mail's message counter widget.
- Using a launcher where the "badge" feature is officially supported. Aqua Mail works with: Apex Launcher Pro, Tesla Launcher Prime + Tesla Unread, Smart Launcher.
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Hi Nedialko Kondev,
Thanks for your reply. Unfortunately, the settings you mentioned were activated already. I wondered why something had changed, as the badge count was correct in the past on the same device(s). I'd hoped for a fix without the need to install more apps / launchers.
Cheers.
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Hi,
I also have the "Smart watch enhancement" activated.
Samsung Galaxy S9+ here, official Android 10. On Android 9, everything was the same with this counter.
And yes, I do remember that the badge used to work correctly some time ago.
And the widget is not an option, as I keep the icon in my "tray".
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Hi,
We were able to reproduce the issue and we will start working on a fix. I will get back to you as soon as we have a solution.
Thank you,
Nadia
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Excellent, thanks Nadia.
Glad you were able to reproduce it, and are looking to fix it 👌👍
Much appreciated,
Dave.
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Hi,
We were able to reproduce it only on Samsung devices.
Is this the case for you as well?
Thanks,
Anton.
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Hello everyone, blocked at 6 also on xiaomi redmi 7 and 8.
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Hi,
I'm one of the developers working on the issue and so far I was able to reproduce it only on Samsung, but I'll see if I can test on a Xiaomi as well.
Thanks,
Anton.
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Hello anton I use the nova launcher for info but with the original launcher, the problem seems the same.
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Could you try disabling option :
AquaMail -> Settings -> Message Notifications -> Smart watch enhancements
It seems to show me the correct number for Samsung when I disable this option.
Could you try if this works for you?
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actually the counter works in this case but hey there is more detail on the notifications so not top
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I don't think there is another workaround for showing the correct number, which you can apply at the moment.
I'm looking for a software fix, which is going to take some time.
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Ok perso I prefer to wait for the fix because I like to know where the emails come from 8)
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Could you try disabling option :
AquaMail -> Settings -> Message Notifications -> Smart watch enhancements
It seems to show me the correct number for Samsung when I disable this option.
Could you try if this works for you?
Hi Anton,
I just checked again, and this was already disabled unfortunately.
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I can't see that there's been a recent update yet, but -
On starting up my Samsung Galaxy Tab S4 this morning, I saw there were 38 unread messages !!! First time I'd seen this in a while.
If nothing has been updated, then I can only think that while checking & re-checking my AquaMail settings check-boxes, that when I've disabled & re-enabled (back again), certain settings have been "fixed" ??
Inside Settings / Recent ("settings you changed recently") .... here are the items I've "reset" by clicking off/on again.
Message notifications - Notify about - All unread / re-enabled
Smart watch enhancements - / re-disabled
Android 7+, Android Wear, Pebble, Garmin, Samsung Gear
Notify about ongoing operations - / re-disabled
Progress notifications for loading of messages/attachments and sending messages
My wife's Samsung Galaxy Tab S4 still has only 6 on the icon badge (she has plenty more unread, than 6). I might do the same on her tablet and enable / disable etc, to see if it fixes her issue too.
Having sent a number of emails from another device back to my Samsung Galaxy Tab S4 - I see the counter has changed appropriately on the AquaMail icon.
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I had a go on my wife's Samsung Galaxy Tab S4 .... checking / un-checking / ( & vice-versa) the boxes I mentioned above .... and her badge counter is now displaying correct unread messages (all 126 of them 😂).
So whatever caused the issue, appears to be corrected using the check-box re-do method. Not sure if others who've experienced this have copied over their settings from a previous backup? I wonder whether that might have anything to do with it, as I'd carried over settings to both devices from a backup I'd saved when I'd set up everything how I'd wanted it.
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Has anyone else managed to correct the badge count with the above method?
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Has anyone else managed to correct the badge count with the above method?
Sorry about my silence. So far, i still haven't received more than 6 messages at once :) So, can't reproduce or confirm yet.
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OK thanks, Dmitry.
Everything is working fine on our devices now, since I selected / de-selected the check-boxes. 👍
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I just asked my colleague to send me a bunch of emails. She sent 8.
The badge still showed 6! :(
And yes, i did follow your advice a couple of days ago and unchecked/rechecked all those options.
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Thanks for getting back Dmitry, but sorry to hear it hasn't fixed yours 😠
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Hi,
You can download the latest version of Aqua Mail from here
https://www.aqua-mail.com/download/AquaMail-market-1.23.0-1557-hotfix-becd79364.apk
Please let us know how it works.
Since this is a development build, it will be best to make a backup of your settings before installing it.
Thank you,
Nadia
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Many thanks Nadia,
I'll install it on one of our devices and let you know.
Much appreciated 👌👍
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Please let us know how it works.
Thanks. Still shows 6 :(
PS: Wait! I unchecked the Smartwatch enhancement, and the counter now works!
PPS: Now I don't get any notifications on my Samsung Gear S3 Frontier.
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Hi,
You can download the latest version of Aqua Mail where the problem might be fixed from here
https://www.aqua-mail.com/download/AquaMail-market-1.24.0-1561-develop-e28e35b41.apk
Please let us know how it works.
Since this is a development build, it will be best to make a backup of your settings before installing it.
Thank you,
Nadia